[KBA-79057] Axis unit added with HTTPS fails to change the password using Unit Assistance Role - Security Center 5.9.1.0 - 5.9.4.0

series
Security Center 5.9.1.0 - 5.9.4.0
revised_modified
2020-11-20

[KBA-79057] Axis unit added with HTTPS fails to change the password using Unit Assistance Role

This article explains why an Axis unit added with HTTPS fails to change the password using Unit Assistant Role (UAR).

Symptoms

When trying to change the password of an Axis unit from the Hardware inventory Report,the following message is displayed, and the password is not changed:

Cause

A coding issue.

Workaround

Perform one of the following workarounds:

  • If using a multi archiver system, Axis HTTPS UAR password change works when the Archiver uses Generic Plus Extension with HTTPS option and when all the advanced security settings are enabled.
    1. Move the unit to an Archiver that has the Generic Plus Extension under Used.

      Go to Video > Archiver > Extensions > Used to perform the check.

    2. Make sure that all the Advanced security settings and Use HTTPS are enabled.
    3. Test UAR password change.
  • If using a single archiver system, and you don't have the Generic Plus Extension under the Used extension, do the following:
    1. On the unit's web page, make sure that the unit supports HTTPS and HTTP.
    2. Disable HTTPS for your Axis units.
    3. Test UAR password change.

Status

This issue is fixed in 5.9.4.1 and 5.10.0.