Troubleshooting: Log on failed (locked user account) in Genetec Patroller™ - Genetec Patroller™ 6.4

AutoVu Patroller MLPI User Guide 6.4

Genetec Patroller™ 6.4

If you cannot log on and you are locked out of your account, you can troubleshoot the issue.

What you should know

CAUSE: You have exceeded the number of unsuccessful logon attempts allowed by your Genetec Patroller™ administrator.


  1. Close the Genetec Patroller™ application.
  2. Contact your administrator to change your password.
  3. Restart Genetec Patroller™, and log on with your new password.