Viewing your list of error messages in Genetec Patroller™ - Genetec Patroller™ 6.4

AutoVu Patroller MLPI User Guide 6.4

series
Genetec Patroller™ 6.4
revised_modified
2020-06-05

If you are troubleshooting problems related to Genetec Patroller™ processes or services, you can view your list of error messages from the Status screen.

What you should know

If some of the information does not fit on your screen, you can swipe the window up and down as needed.

Procedure

  1. In the main Genetec Patroller™ window, tap Status, then tap Messages.

    The Messages window opens and the complete list of messages is displayed.

    The Messages window provides the following information:
    Type
    Type of message.
    Timestamp
    When the process occurred.
    Category
    Which category the process falls under (e.g. initialization, database, etc).
    Message
    Detailed message about the status of the process.
  2. To show only the error messages, click Display errors only.
    To toggle back to the complete list of messages, click the Display errors only button again.
  3. (Optional) To view Genetec Patroller™ log file, click View log file.
    A .log file is generated.