Troubleshooting: Manual capture of plate on a known hotlist not generating a hit in Genetec Patroller™ - Genetec Patroller™ 6.4

AutoVu Patroller MLPI User Guide 6.4

series
Genetec Patroller™ 6.4
revised_modified
2020-06-05

If you manually capture a license plate from a known hotlist but does not generate a hit, you can troubleshoot the issue.

What you should know

CAUSE: Genetec Patroller™ might not have successfully downloaded the hotlist or parsed the hotlist file, a "hit delay" setting might be enabled, or you might have entered the license plate incorrectly.

Procedure

  • Verify that Genetec Patroller™ has successfully downloaded the hotlist, as follows:
    1. In Genetec Patroller™, click Plate lists.
    2. Make sure that the hotlist file you are interested in is shown on the Plate lists page with the correct date and time.
  • Verify that Genetec Patroller™ has successfully parsed the hotlist file, as follows:
    1. In Genetec Patroller™, click Status, and then go to the Diagnostics page.
    2. Check if there are any errors associated with the hotlist file.
      If there are errors listed, one of the following issues may have occurred:
      • The content or structure of the data within the hotlist file may have changed.
      • The file name or the extension of the hotlist file may have changed.
      Contact your Genetec Patroller™ administrator for more information.
  • Make sure that your Genetec Patroller™ administrator has not specified a “hit delay”.
    A "hit delay" specifies that the same plate number cannot generate multiple hits within a certain time period.