Automatic rollback in Genetec Patroller™ - Genetec Patroller™ 6.4

AutoVu Patroller MLPI User Guide 6.4

series
Genetec Patroller™ 6.4
revised_modified
2020-06-05

An automatic rollback occurs when Genetec Patroller™ fails to successfully process an update. This can occur because of an error with the hotfix file, or because the Updater Service is prevented from replacing a required file on the in-vehicle computer’s hard drive (for example, you had Genetec Patroller™ Config Tool open when attempting the update).

Genetec Patroller™ shuts down to process an update. While Genetec Patroller™ is shut down, if the Updater Service can’t complete the update, it automatically rolls back Genetec Patroller™ in the background. When Genetec Patroller™ starts back up, you’ll see one of the following messages:
Update failed
No part of the update was successful. You can try the update again, or contact the Genetec Patroller™ administrator for assistance.
Update partially succeeded
Some of the updates were successful. You can see more information about the errors on the Messages page, or contact the Genetec Patroller™ administrator for assistance.