An automatic rollback occurs when Genetec Patroller™ fails to successfully process an update. This can occur because of an error with the hotfix file, or because the Updater Service is prevented from replacing a required file on the in-vehicle computer’s hard drive (for example, you had Genetec Patroller™ Config Tool open when attempting the update).
- Update failed
- No part of the update was successful. You can try the update again, or contact the Genetec Patroller™ administrator for assistance.
- Update partially succeeded
- Some of the updates were successful. You can see more information about the errors on the Messages page, or contact the Genetec Patroller™ administrator for assistance.