Time synchronization is important for working with schedules, timelines, logs, and failover. In a large-scale Security Center installation, devices and servers can be spread among multiple networks, spanning many time zones.
When all Security Center network components are time synchronized, you can avoid the following issues:
- Expansion server does not connect
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- When you want to add a new server as an expansion server, it remains in a yellow warning state with the error message Server registered. Waiting for directory response.
- When you have an existing expansion server and it goes offline for more than 2 seconds, the server remains offline and cannot reconnect.
- Agent clock synchronicity error message in Config Tool
- When your system has Archiver failover configured, an error message on the main Archiver is present in Config Tool.
- Insufficient privileges error message in Security Desk on workstations
- When your workstation is out of sync with the Directory, you receive an error message when dragging a camera to a tile in Security Desk.
- Hot actions do not work when triggered from a workstation
- When your workstation is out of sync with the Directory, hot actions triggered from the workstation do not work.
- Error message requesting security information for cameras
- When dragging a camera to a tile, the tile remains blank.
- Missing features, tasks, and options on workstations
- Even if you are logged in as Admin, Security Desk and Config Tool open with missing features, tasks, and options that should be available.
- Sipelia™ functionality is impacted
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- When you try to register a workstation, the Sipelia configuration gets stuck on Registering without completing.
- When making a Sipelia call from a workstation, the Unlock door button on the call screen does not work.
- Access Manager related tasks and features do not work as intended
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- When the server hosting the Access Manager role is out of sync, access manager reports, door unlock schedules, and elevator access schedules are impacted.