Security appliances running an earlier version of Synergis™ Softwire can be upgraded to Synergis™ Softwire 11.3 using the Synergis™ Appliance Portal.
WARNING:
- After upgrading to an 11.x version, you cannot revert to a 10.x version. Consider backing up your Synergis™ Softwire unit configuration before upgrading.
- After upgrading to 11.2.1 or later, Mercury OSDPv2 readers set to secure mode enrolled with Synergis™ Softwire 11.1 or 11.2.0 and Security Center 5.10.1.0 or later must be paired again. For more information, see KBA-79088.
Finding the production image version of your Synergis™ appliance
The upgrade path you must follow depends on the production image version of your Synergis™ appliance. You can find the production image version of your Synergis™ appliance in the Synergis™ Appliance Portal. Click .Example: The order in which the unit information is listed varies
depending on the version of Synergis™
Softwire you are using.
For more information, see Viewing system information on the Synergis™ unit.
Upgrading from production image 4.x
Synergis™ Cloud Link appliances produced with image 4.0 or later can be upgraded directly to Synergis™ Softwire 11.3.Upgrading from production image 3.x
The upgrade path you must follow depends on which 3.x production image you have.For more information, see Upgrading Synergis™ appliances with production image 3.x.
Upgrading from SMC firmware
Synergis™ Master Controller appliances cannot be upgraded to Synergis™ Softwire 11.3. The latest Synergis™ Softwire version supported by Synergis™ Master Controller appliances is 10.11.Upgrading a Streamvault™ appliance
Streamvault™ appliances can be upgraded directly to Synergis™ Softwire 11.3. Use InstallShield to upgrade an SV appliance.NOTE: You
must select Allow local access only in the installer
options.