If the Directory role is stopped and your server is offline, ask the following troubleshooting questions to determine a possible cause and solution.
Is your Directory database connected and communicating properly?
In the Server Admin, check whether the Directory database status indicates OK (green).
- If yes: Go to the next question.
- If no: Troubleshoot the Directory database.
Is it a license issue?
In Config Tool, check for license errors in the About page.
- If yes: Modify your system configuration (requires a Directory restart) or update your license.
- If no: Go to the next question.
Is it a certificate issue?
In your server page on Server Admin, check the Secure communication section to see if your certificate has expired.
- If yes: Replace your certificate, then restart the Genetec™ Server service.
- If no: Go to the next question.
Is the timestamp of your server incorrect?
Check whether the date and time of your Windows system are correct.