Configuring the EntraGuard banner and phone commands - Synergis™ Softwire 11.2.1

Synergis™ Softwire 11.2.1 Integration Guide for Keri EntraGuard Systems

Applies to
Synergis™ Softwire 11.2.1
Last updated
Content type
Guides > Integration guides
Synergis™ Softwire

To configure the welcome banner on the EntraGuard LCD display and program the phone commands used by the tenants to unlock the front door, you must modify the sample EntraGuardConfig.xml file provided with your product package.

Before you begin

Familiarize yourself with the structure of the EntraGuardConfig.xml file.

What you should know

You can also download a compressed version (ZIP) of the EntraGuardConfig.xml file from this link. You must disable the Secure mode in order to configure the EntraGuard banner and phone commands using the XML file.


  1. Extract the file EntraGuardConfig.xml from the zip file.
  2. Modify the file EntraGuardConfig.xml on your workstation.
    IMPORTANT: The XML file you get from your package contains sample values. You must adapt those values to your system needs.
    1. Right-click the file and click Edit.
      We recommend using an XML editor.
    2. Make your changes and save the file.
      If you are using Notepad, click Save as, change the Save as type to All Files (*.*) and the Encoding to UTF-8.
  3. Compress (ZIP) the XML file.
  4. Change the file extension from .zip to .smc.
    NOTE: Make sure the file EntraGuardConfig.xml is saved to your local drive.
  5. Log on to Synergis™ unit.
  6. From the Home page, click Firmware upgrade.
  7. Click Select upgrade file.
  8. In the file browser that opens, navigate to the file NewConfig.smc.
    NOTE: Secure mode must be disabled to configure the EntraGuard using this file.
  9. Click Open.
    The Synergis™ unit restarts. The upgrade will take a few seconds.