Enabling the Synergis™ unit to enroll the NXT module - Synergis™ Softwire 11.2.1

Synergis™ Softwire 11.2.1 Integration Guide for Keri EntraGuard Systems

Applies to
Synergis™ Softwire 11.2.1
Last updated
Content type
Guides > Integration guides
Synergis™ Softwire

You need to install an XML file on the Synergis™ unit before you can enroll EntraGuard.

What you should know

EntraGuard tenants are stored as cardholders in Security Center. Specific tenant information are stored as cardholder custom fields. These custom fields are automatically created in Security Center when an EntraGuard-enabled Synergis™ unit is enrolled in Security Center.
IMPORTANT: For the automatic creation of custom fields to work, no cardholder should be defined in your Security Center system prior to the enrollment of the first EntraGuard-enabled Synergis™ unit.


  1. Create the file Features.smc used to unlock the EntraGuard enrollment feature on your Synergis™ unit.
    If you have Internet access, you can download this file from this link.
    1. Create the file Features.xml with an XML editor with the following content:
      <Features Serial="" ThreatLevels="true" Entraguard="true"
       MaximumCardholders="150000" MaximumOfflineLogsEvents="150000" 
    2. Compress (ZIP) the XML file.
    3. Change the file extension from .zip to .smc.
    NOTE: Make sure the file Features.smc is saved to your local drive.
  2. Log on to Synergis™ unit.
  3. From the Home page, click Firmware upgrade.
  4. Click Select upgrade file.
  5. In the file browser that opens, navigate to the file Features.smc.
    NOTE: Secure mode must be disabled to configure the EntraGuard using this file.
  6. Click Open.
    The Synergis™ unit restarts. The upgrade will take a few seconds.