You can view and acknowledge active alarms in the Alarms side panel in the Genetec™ Web App.
What you should know
- You must have the Acknowledge alarms privilege to acknowledge an alarm.
- You must have the Forcibly acknowledge alarms privilege to forcibly acknowledge an alarm.
- The Active alarms icon changes from white to red when there is an active alarm.
Procedure
-
Click the Active alarms (
) icon in the notification
tray.
The Alarms side panel opens, containing a list of active alarms. -
Click an alarm.
Details about the alarm are displayed in the side panel.
-
Select an alarm command:
Button
Command
Description
Acknowledge (Default) Acknowledge the alarm. The alarm is no longer active, and is removed from the alarm list in the side panel. 
Acknowledge (Alternate) Set the alarm to the alternate acknowledged state. Your company defines the reasons to use this acknowledgment type. For example, you can use this to acknowledge a false alarm. This state can be used as a filter in alarm queries. 
Forcibly acknowledge Force the alarm to be acknowledged. This is helpful for clearing alarms that are currently under investigation and their acknowledgment condition is not yet cleared. 
Investigate Investigate the alarm. This action lets other users in the system know that you have seen the alarm without acknowledging it, so the alarm is not removed from the active alarm list.