Limitations in Security Center - Security Center

Security Center Release Notes

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Security Center
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Release notes
Security Center

Security Center includes the following known limitations.

Generic issues are categorized by solution. Unit-specific issues are categorized by manufacturer and model.

Solution/Unit Issue First reported in Description
Access 2862091 A federated GCS role (sharing guest) connected to a Federation™ sharing host can only get Cardholder activity reports from a local cardholder synchronized to the guest server by selecting it on the guest server.
Access 2873934 When in the process of creating a large number of cardholders or groups, searching in the Cardholder management task fails with an unknown error.
Access 2833422 After changing a unit enrolled using a hostname to use an IP address, the unit fails to reconnect after disconnecting.
Access 2715042 The password recovery function in the Unit Assistant role can lock a Synergis™ Softwire unit for too many failed logon attempts if the correct password is too old in the password history.
All 2822600 When the entity referenced by a hot action is deleted, the invalid hot action is not deleted immediately. If someone tries to execute the hot action, the displayed error message does not correspond to the real issue.
All 2810617 When Config Tool is not running on the server hosting the Archiver role, viewing the certification path might show that "the issuer of the certificate cannot be found".
All 2760607 Users who create record types are not automatically granted the privileges to access the record types they create.
Workaround: An administrator must grant them the new privileges associated with the record types they create.
All 2654287 For audio alerts used for system notifications (Alarms, Play a sound, and so on), only WAV files can be used. MP3 audio files are not supported.
All 2646183 When using SQL Server authentication to connect to a database, the sysadmin role is required to back up the database.
All 2586478 The connection status to the main server might be displayed incorrectly on Server Admin on the expansion server if the connection is only blocked in one way, such as by firewall rules.
All 2325526 After killing a process related to Security Center roles rapidly twice in a row causes the process to never spawn back up. You have to wait 5 minutes before the process is recreated and back up.
Intrusion 2767208 Configuring the virtual alarm on an intrusion detection area only works if the server hosting the Intrusion Manager role is at version or later.
Mercury 2808371 When replacing an old Synergis™ Cloud Link unit with a new one using the Unit replacement tool, the offline events stored on the Mercury controller that were never synced with the old unit are not synced with the new unit either.
Sipelia™ 2634056 In the Event-to-action dialog box in Config Tool, the same contact can be configured as both the originator (From) and destination (For) of a call event, although this event can never be triggered.
Video 2833866 After activating Cloud storage for the first time, it might not upload due to an authentication problem.
Workaround: Adding a new camera to the Archiver or toggling the cloud activation option per Archiver in the Config Tool page Video > Cloud storage > Archivers should fix the issue.
Video 2803927 When the Cloud Playback role cannot download a video file saved to Cloud storage under 45 seconds (the RTSP timeout), the export times out with the error "Files are missing in the source" .
Video 2766853 Adding a camera to an Archiver with Cloud storage activated, then deleting it within a few minutes might lead to the creation of a ghost camera named "Unknown camera". That "Unknown" ghost camera can be deleted safely.
Video 2369474 A user with Limit concurrent logons set to 1 cannot act as the second export user unless they first log off from their own Security Desk session.
Access 2684758 When a child or parent Access Control area with people count data is moved, neither that area's data nor the former parent area's data is updated.
Workaround: Manually remove the people from the parents areas after moving the area.
Access 2658077 When a cardholder group is synchronized to a federated system through the Global Cardholder Synchronizer, events from that group are not sent to the Federation™.
Access 2657009 After moving a Synergis™ Cloud Link from one Access Manager to another, the Access control unit events report shows only events from the new Access Manager if only that Synergis™ Cloud Link is selected.
Access 2645622 Global Cardholder Synchronizer role synchronization fails if the custom field or custom data type of a cardholder, cardholder group, credential, or badge template on the host system have same name as ones on the Global Cardholder Synchronizer role server.
Access 2600678 Shunt reader and Unshunt reader actions do not work when triggered by a federated event to action.
Workaround: Use the Security Desk widget to shunt or unshunt.
Access 2592497 Configuring an event to action when a Cardholder Access Event (Grant/Denied) from any entity occurs, it will trigger as many times as cardholder groups that cardholder belongs to.
Workaround: Configure an event to action to trigger on Denied or Granted for the specific door, instead of cardholder grant on any entity.
Access 2579388 A unit's scheduled firmware upgrades fail if its Access Manager is changed.
Access 2565422 When creating a mobile credential for a cardholder, if the configuration is not saved or is abandoned, the request is still sent to HID generating a mobile credential without a Security Center credential.
Access 2563023 When a mobile credential is deleted from Security Center, cardholder and credential info is deleted from the Mobile Credential Manager role database resulting in empty columns in the credentials list of the Credentials tab.
Access 2506721 When searching for a new unit to enroll, HID units are undiscoverable if they are connected to the machine using WiFi.
Workaround: Disable the Wi-Fi.
Access 2497235 Overriding schedules is unavailable for federated elevators.
Access 2496085 Last synchronization completed value only updates when Synchronization button is triggered manually.
All 2601562 Rapid changes in door lock and output state do not show across Federations.
All 2595720 Event-to-actions with federated outputs are not deleted when the Federation™ is deleted.
Workaround: Update the associated entity from the System task.
All 2578784 The expansion server running the Reverse Tunnel Server role must be running the same Security Center version as the Directory server.
ALPR 2549833 The endpoints license counter does not update when new endpoints are added to the system.
Workaround: Restart Config Tool to refresh the counter.
ALPR 2545078 If a Genetec Patroller™ sends live events and offloads, users might receive duplicated reads and hits because the exporter does not filter for duplicates.
HID 2587891 Too many failed login attempts locks user out of the HID account, but the error message is unclear forcing users to navigate to the HID portal for a resolution.
HID 2587629 When creating a second mobile credential for a cardholder, the credential is sometimes missing from the HID side.
Video 2628748 Cloud Archives: When recording redundantly, Archivers upload all video to the cloud and there is no way to disable it.
Video 2579440 After an upgrade, a file's origin type does not change and remains as recorded by Archiver, even when it is recorded by the Auxiliary Archiver.
Video 2529156 All archive transfer operations fail when a file is missing from the source.
Workaround: Delete the missing file from the Archive Storage Details task if they are permanently lost, or select Transfer Now to use the start time after the missing file found in the transfer group detail results.
Web Client 2647541 After logging out, logging in again using OpenID protocol does not work in Internet Explorer.
Web Client 2586493 Audio doesn't work when running the Genetec™ Web Player in Interent Explorer 11.
DSC 121718 Plugin - DSC 4.0 When you change the entity name of a DSC unit, the name change is not reflected in any associated partitions and zones.
Workaround: Delete and recreate the unit with a new name.
Access 2552255 When running Security Desk in backwards compatibility mode, users without the View cardholder properties privilege can still see some properties through the Cardholder management or Visitor management tasks.
Workaround: Disable backwards compatibility.
All 2506626 Modifications to the credential links configurations from the Active Directory role in Security Center are invalid in the Audit Trail report.
Workaround: Upgrade to Security Center
Digital Barriers 2554782 Failover configurations are not supported for Digital Barriers.
Digital Barriers 2523917 If Archiver recording is configured for a camera connected to an encoder, edge playback or trickling for that camera does not work and live video if unavailable for any other camera connected to the same encoder.
Digital Barriers 2523897 Archive sequences are only updated when reconnecting a unit.
Digital Barriers 2523895 When adding an encoder, the stream resolution is always set to the maximum and cannot be changed.
Digital Barriers 2523892 If a camera is added on an encoder after the encoder was added to Security Center, it is not visible in the system.
Workaround: Reconnect the camera.
Digital Barriers 2523889 It is only possible to have one stream per EdgeVis Encoder at a time.
Video 2552909 When configuring an Archive Transfer transfer group with a time range and completing the transfer, the Archiver will always use the last transfer date as start time.
All 2498992 Security Desk running in backward compatibly mode cannot connect using Active Directory Federation Service (ADFS) passive authentication (WS-Federation protocol).
Workaround: Use ADFS active authentication (WS-Trust protocol).
All 2488933 Security Center supports only one hostname resolution.
Video 2385733 The Limit archive viewing setting is not respected when a Security Center 5.6 system connects in backwards compatibility to Security Center
Access 2363365 You cannot move an access control unit from an Access Manager to a failover Access Manager server running an older Security Center version.
Access 1154929 HID Hardware Zone: If a zone is configured using the AND operator, and the zone state changes from active to trouble, an additional Zone normalevent is created at the same time.
Access 1092930 Modifications you make to the Online Access Rule custom field value are not immediately synched to the HID unit. If the unit is configured to synch on a schedule, this limitation does not apply.
Workaround: Trigger a manual synch.
ALPR 2433119 If an error occurs while saving an image, the License Plate Manager role goes into a warning state. The warning is removed when a read or hit from the associated ALPR unit is saved.
ALPR 2353978 When filtering by Valid status in the Parking Sessions task, results are displayed for Complete status as well.
Bosch 2189672 When using a Bosch Decoder, you cannot see the stream in a Security Desk monitoring tile.
Dallmeier 2045774 Dallmeier cameras might not display the real play speed in Security Desk Monitoring tiles.
Hanwha 2442089 Hanwha TNB-9000 camera cannot use more than 3 streams, including the edge recording profile.
Hanwha 2438411 If a Hanwha unit H.264 stream has resolution higher than 4K, the GPU cannot decode the video and the decoding defaults to CPU.
Hanwha 2417471 Security Center will return an error when updating the password for an Hanwha unit if the password does not respect the character sequence and repetition policy of the unit.
Hanwha 2415778 Hanwha units cannot establish additional video streams if the new stream is using a profile not currently used by the already established streams.
Hanwha 2342542 Fewer video streams are available in Security Center if the camera was previously added using ONVIF.
Hanwha 2156451 The wrong Object event shows in Security Desk for Hanwha Sunapi units.
Hanwha 2141046 Hardware motion detection is unavailable for Hanwha Sunapi units version 2.5.2 and earlier.
ONVIF 2434220 ONVIF units that use username token authentication must be synchronized with the Archiver's time to change password from the Unit Assistant role.
Video 2320161 The QuickSync decoder cannot render interlaced streams, leading to video playback the jumps.
Video 80828 Some devices only support the standard NTP port, 123. Problematic devices issue the following warning: Invalid configuration in unit - Unable to set NTP settings.
Access 2296444 When moving a Mercury interface module from one access control unit to another, and when each unit is under a different Access Manager in a different partition, the data synchronized to the mercury interface does not update until the new unit's Access Manager is restarted.
Access 2157706 In Config Tool, if the Access denied event is configured with the door as the source entity, the event-to-action will not trigger if the credential was stolen, lost, inactive, or expired.
Workaround: Configure an event-to-action for Access denied from a cardholder for a door.
All 2302207 If SQL CE 4.0 is not installed when upgrading from Security Center 5.7 SR2 or older to, old health events that are not carried over to the Health Monitor database are unavailable after the upgrade.
All 2142010 When using SQL AlwaysOn, database hardening entries in the Security Score widget only evaluate the connected server.
ALPR 780319 If the delta permit file cannot be generated, Genetec Patroller™ does not have the latest version of the permit.
Bosch 2314915 The VRM integration does not work if: the Bosch extension is configured to use HTTP; the camera has a firmware higher than 6.43; and the VRM firmware is lower than 3.82.
Dallmeier 2029161 When you select a sequence to play back in Security Desk, the time displayed is the actual time of the system, not the time the sequence recorded.
Intrusion 2283599 Removing a camera from an intrusion detection area will not remove the camera from its inputs in that area.
Panasonic 2322567 When changing the input pin state, the unit must be rebooted after the modification are applied.
Video 2315712 When privacy protection is enabled on video streams, audio is out of sync.
Video 2242684 The Archiver must have permission to delete folders in the archive storage drive. If not, the Archiver creates empty folders you cannot delete as part of its periodic permission validation routine.
Video 2240815 When sharing a microphone and using secure communication, you must log off and log on to Security Desk to hear the shared audio.
Video 2142877 When multiple Archiver Agent processes run on the same machine, the performance counter only monitors one of the processes.
Access 2151677 5.8 GA The ability to perform elevator reader shunting in Security Center is controlled by Maintenance mode privilege for doors.
Access 1992856 5.8 GA In the Visitor management task, before you can add a mobile credential to a visitor, you must enter an email address for that visitor, and then click Save.
All 2119701 5.8 GA Dashboards: In the Security checklist of the Security score widget, the status of the Synchronize all clocks within your system hardening entry might not be accurate if you use NetTime to synchronize the clocks within your system.
All 2031824 5.8 GA Dashboards: In the Security checklist of the Security score widget, if the Do not connect to SQL Server with an account that has administrative privileges hardening entry is respected, you might get a message saying that the Encrypt the database file hardening entry cannot be evaluated. For example, Media Router does not have sufficient privileges to detect and show the hardening status, user evaluation required.
All 2031459 5.8 GA Dashboards: In the Security checklist of the Security score widget, if the Do not connect to SQL Server with an account that has administrative privileges hardening entry is respected and connection encryption is not enabled in Security Center, you get a message saying that the Use encrypted communication between database servers and Genetec™ services hardening entry cannot be evaluated. For example, Media Router does not have sufficient privileges to detect and show the hardening status, user evaluation required.
Workaround: In Config Tool, on the Resources page of each role that cannot determine the encryption status, enable the Encrypt connections option.
All 1962377 5.8 GA Dashboards: In the Security score widget, the Do not connect to SQL Server with an account that has administrative privileges hardening entry does not take multiple Directory roles and database failover into account.
All 1870132 5.8 GA Dashboards: In the Security score widget, it can take up to five minutes for new hardening entries to be listed in the Security checklist.
All 1669420 5.8 GA You cannot control dashboards using the Remote task in Security Desk.
ALPR 2157592 5.8 GA When auto-discovery is enabled and the IP address of a SharpV changes, the new address is not automatically discovered by the ALPR Manager role.
Workaround: Edit the IP address field for the SharpV in Config Tool.
ALPR 2135795 5.8 GA When the server hosting the ALPR Manager role is behind a NAT, you can configure the public address of the NAT in Server Admin. However, there is no way to configure the port of the NAT associated to the LPM protocol port of the ALPR Manager.
Workaround: Configure the port of the LPM protocol on the Properties page of ALPR Manager role such that it is the same as the port of the NAT. For example, if the port available on the NAT is 9876, then you must configure the LPM protocol port on the role to also be listening to 9876, and then configure your NAT accordingly.
ALPR 2115810 5.8 GA Specifying the legacy control port when adding a Sharp unit that supports the LPM protocol, forces the unit to connect with legacy connectivity.
ALPR 2098714 5.8 GA An offline duplicated unit is created when downgrading a unit from the LPM protocol to the Security Center extension (legacy).
ALPR 1762978 5.8 GA If a unit is moved from one role to another while the original role is down, that unit will not connect to the new role until the first role comes back online or the user presses the Reconnect button on the Sharp.
Axis 1843635 5.8 GA Security Center does not filter out excluded zones when Axis motion detection is configured on the unit. If these excluded zones are in the first 6 zones monitored by Security Center, the zone will not generate events.
Hanwha 2195594 5.8 GA SPE-1610 units: After starting an MJPEG stream, the audio does not work for an undetermined time because of a camera resource limitation.
Sipelia™ 2162083 5.8 GA Map features in Sipelia™ 2.8 GA and earlier do not work in Security Center 5.8 GA.
Workaround: If you upgrade to Security Center 5.8 GA, you must upgrade Sipelia™ to version 2.8 SR1 to use its map features, such as making and answering calls from maps.
Synergis™ IX 1959846 5.8 GA When using Synergis™ IX, you can assign an intrusion area's secured area to any access control area. This leads to being able to assign an entering or exiting intrusion area on a door that is not controlled by ICT hardware.
Video 2138528 5.8 GA The Auxiliary Archiver role does not support an Azure SQL Database.
Video 2101810 5.8 GA When an earlier system federates with Security Center 5.8, users see a generic error message when trying to view a camera that is encrypted in transit from Archiver.
Video 2101544 5.8 GA It is possible to set an Archiver running in backward compatibility mode to encrypt In transit from Archiver, but the option has no effect.
Video 2055790 5.8 GA When an earlier system federates with Security Center 5.8, or an earlier client connects to Security Center, 5.8 users see a generic error message when trying to view a camera that is encrypted in transit from Archiver.
Video 1963368 5.8 GA When Scramble entity names is enabled for a user, real camera names are still visible to that user in the stream status for playback video.
Workaround: Remove the View video stream status privilege from users that see scrambled entity names.
Video 1961781 5.8 GA Several storage entities are visible in the Archiver statistics when an ALPR role is linked to an Archiver.
Video 1915782 5.8 GA The Archiver statistics report shows information for the entire system and is not limited by privilege or partition.
Video 1903768 5.8 GA Unable to view camera streams that are encrypted in transit when connecting an earlier version of Security Desk to a 5.8 Directory.
Video 1757030 5.8 GA MP4 video exported from a Bosch VIP X1600 does not play well in VLC media player.
Workaround: Use another media player.
Access 2232371 When a door is configured with more than one door sensor, Door opened and Door closed events are reported on every input state change from offline mode.
Access 2197119 On the Peripherals page of Synergis™ Cloud Link units, the Type of reader for readers controlled by interface modules can be edited, even though modifying the setting in Config Tool does not affect the setting in Synergis™ Softwire.
NOTE: This limitation does not affect Mercury integrations.
All 2258206 Dashboards: In Health widgets, changes to the width and position of table columns are not persisted from 5.8 GA Security Desk clients to Security Desk clients of later versions.
Workaround: Upgrade all Security Desk clients to or later.
All 2228289 From the Dashboards task in a 5.8 GA client, if you try to open a Health dashboard task that was saved in a later version of Security Center, the Dashboards task closes without warning.
Workaround: Upgrade all Security Desk clients to or later.
Panasonic 2237020 Panasonic units: Not all the color settings on the web page of the unit are available on the Color page of the unit in Security Center.
Video 2250588 ONVIF cameras: When sending PTZ auxiliary commands from a 5.7 client to a camera on a 5.8 Archiver, the wrong commands are sent.
Workaround: Upgrade the clients to 5.8.
Video 2226885 When playing back from edge with many high resolution cameras at the same time, the unit playback cache of the Archiver might exceed the configured 2GB value and consume too much disk space.
Video 2216291 When an Archiver with multiple agents is in warning, in the System status report, all servers for that Archiver are shown in warning, even though only one of the agents is affected.
All 2047847 5.7 SR5 Starting in Security Center 5.7 SR4, upgrading the Directory database containing many cardholder pictures might take longer than usual.
DMP 1423670 5.7 SR5 DMP intrusion panels: When you use the keypad of the panel to change the input bypass to On, the panel does not send the input state to Security Center.
HID 799463 5.7 SR5 HID: If a door is opened while the unit is offline, REX On/Off events are reported in Security Desk when the unit comes back online, even though the Ignore REX event while door is open option is enabled on the unit.
Video 2045458 5.7 SR5 Sony SNC-HMX70 and Bosch cameras with a built-in fisheye lens: On the web page of the unit, changing the application variant from Normal to Dewarp might cause the streams of that unit in Config Tool to disappear and reappear continuously or remain offline.
Workaround: Delete the video unit from Config Tool before modifying the application variant on the web page of the unit, then re-add the unit.
Video 1904826 5.7 SR5 Live SRTP video freezes on the primary Archiver server when the secondary Archiver server is performing redundant archiving.
Workaround: Do not activate redundant archiving, or use unicast UDP instead of multicast.
Web Client 1002566 5.7 SR5 You cannot trigger federated alarms, even if you have the Trigger alarm privilege.
Access 1938701 5.7 SR4 After a visitor is checked in and then set to inactive, you can delete the visitor, but cannot check out the visitor.
Bosch 1956161 5.7 SR4 Edge recording sequences cannot be retrieved from a Bosch unit that is behind a Network Address Translation (NAT) and using firmware 4.00 or higher.
Workaround: Use firmware 3.52 or 3.53 on the Bosch unit.
Hanwha 1892004 5.7 SR4 In Config Tool, after adding the SPE-1610 encoder using the Unit enrollment tool, only 5 of the 16 video channels are displayed in the area view.
Hanwha 1924256 5.7 SR4 SPE-1610 encoders: Within the first minute after adding the unit in Config Tool, not all the cameras can start streaming in Security Desk at the same time.
Video 1925596 5.7 SR4 If you add a microphone to a camera, the microphone is not included in the cache until the token expires.
Video 1582418 5.7 SR4 In the Live video window of a PTZ camera in the Config Tool Video task, the coordinates you entered for the Move absolute option are not respected.
ALPR 1756959 5.7 SR3 If you upgrade the Archiver server to Security Center 5.7 SR1, while the Directory and ALPR Manager server is still at Security Center 5.7 GA, plate reads are no longer received from Sharp cameras.
Bosch 1870446 5.7 SR3 Bosch: RTSPS video streaming does not work if the unit is added to the Archiver using the unit's IPv4 address, and the IP address is defined as IP in the server certificate Subject Alternative Name.
Workaround: Connect the unit using hostname or using HTTP instead of HTTPS.
Panasonic 1747544 5.7 SR3 Panasonic WV-X4171: When the capture mode of the camera is set to Fisheye + Quad PTZ, in Security Desk, if you use the zoom in the PTZ widget the tile does not enter the dewarp mode.
Workaround: In the Camera widget, click Toggle digital zoom before using the zoom in the PTZ widget.
All 1716732 5.7 SR2 Non-admin users with the Add users privilege might not be able to grant partition access to users they create if they themselves do not have access to all partitions in a given hierarchy.
All 1478998 5.7 SR2 When generating a Health history or Health statistics report, the Source entity filter displays all federated entities, instead of only displaying federated cameras.
All 1462536 5.7 SR2 When you reboot or move a video unit from one Archiver to another, in the Health history report, the listed Health events are Connection to camera stopped unexpectedly and Connection to unit stopped unexpectedly instead of Stopped by user.
All 1448973 5.7 SR2 In the System status task, when you select Zones from the Monitor list, the query returns no results, even though zones exist in Security Center.
All 1177861 5.7 SR2 When a role uses an SQL database running on a network drive, the Notify me when reaching: Disk space option does not work.
Axis 1586076 5.7 SR2 Axis: When moving a unit to an upgraded Archiver (5.7 GA or later), the unit keeps its old configuration and codec configuration is not available. Codec configuration is only available for units added in Security Center 5.7 GA or later.
HID 1745730 5.7 SR2 HID event-to-actions for HW Zones: If Zone Active is set as the event to trigger the action, the configured action is triggered when the arming state of the zone goes from Disarmed to Armed with the activation input already active.

If Zone Normal is set as the event to trigger the action, the configured action is not triggered when the arming state of the zone goes from Armed to Disarmed.

Video 1700823 5.7 SR2 In the Monitoring task, if a tile displays the message Insufficient security information, and then you install the encryption certificate on the client machine, you must manually add or remove the camera from the tile to refresh the stream.
Video 1563930 5.7 SR2 If you modify the video rotation of a camera encoding in wavelet in Config Tool, an error is displayed when you try to view the video stream in Security Center.
Video 1478882 5.7 SR2 When the conversion of video from a Body-Worn Camera (BWC) is in progress, launching a query from the Security Desk Archives task does not return up-to-date results.
Video 1475877 5.7 SR2 When video resolution is set to 4K, configuring the camera's image rotation in Config Tool or generating a thumbnail in Security Desk causes an increase in CPU usage.
Video 1046280 5.7 SR2 After transferring video from a BWC to Security Center, small gaps might be displayed on the video timeline, even though no video is missing.
Video 942703 5.7 SR2 Video from BWCs is archived according to the retention period configured on the Archiver that the video is stored on. If you change the Archiver assigned to the camera's User, the retention period does not change for the video stored on the original Archiver, even though the Inherit from Archiver setting is selected.
Access 1190526 5.7 SR1 When you add a hardware zone, if the input's initial state is inactive, the input appears as unknown in the System status task.
Access 1037274 5.7 SR1 The Last sync time displayed on the Global Cardholder Synchronizer role is updated even if changes from the source directory result in no changes to the target directory.
All 1184208 5.7 SR1 On a workstation where .NET 4.6.1 is installed, if you play a video overlay that was generated on .NET 4.6.2, the generator will add the PixelsPerDip property to the generated XAML and the player will throw an exception because the property did not exist in older .NET versions.
Access 1179902 5.7 GA Global Cardholder Synchronizer (GCS): If the GCS role is running on an expansion server using Security Center 5.6 or earlier, you will have synchronization problems when the Directory server that it is connected to is upgraded to Security Center 5.7 or higher.
Access 1113100 5.7 GA GCS: After deactivating the GCS role (it is offline) and then selecting a shared cardholder, the Security clearance field is grayed out and read-only, but it should still be modifiable.
Access 1067500 5.7 GA If an area is configured with interlock, and one of the doors has an unlock schedule, you receive an Interlock configuration error message even though the configuration is valid.
Access 1039753 5.7 GA If the GSC role and Federation™ Role run on the same server and point to the same directory, synchronizing federated entities causes the GCS to go into a warning state due to constant synchronization attempts.
Workaround: Run the Federation™ role and GCS role on separate servers.
Access 1037563 5.7 GA On a Synergis™ appliance, if you configure the Interlock setting to Single door Unlock and then enable the visitor escort rule on the same area, access is always denied when the visitor and escort try to enter the area because it is an invalid configuration.
Access 1029849 5.7 GA GCS: If a global partition already exists on the main server when a GCS role is created on a remote server, this global partition does not appear on the partitions list unless the page is refreshed by switching tabs or adding a another global partition.
Access 1003002 5.7 GA GCS: When working from the server that is hosting the GCS role, if you change the assigned cardholder of a credential from global to local, a warning is issued for missing dependencies. You cannot have a shared credential assigned to a local cardholder.
Access 1002738 5.7 GA GCS: When the GCS role manages many entities, the time it takes to prefetch information from both directories takes a long time.
Access 1000780 5.7 GA GCS: If the GCS role restarts while in the conflict state due to overflow from a license limitation, the conflicting item will be deleted when the role restarts.
Access 956063 5.7 GA GCS: If a user adds a visitor group containing existing cardholders to a global partition (which is not a recommended action), the visitor group will not be synched properly and you will not be able to add visitors to this group from Security Desk.
ALPR 1126908 5.7 GA If you do not upgrade all Archiver databases before upgrading your ALPR database, you might have to restart the Genetec™ Server service to be able to save images and data.
ALPR 1050767 5.7 GA When a user belongs to a partition that does not have access to the Archiver, but does have access to the ALPR Manager, the ALPR Manager displays the warning "No Archiver is currently selected", and the partitioned-off Archiver is not displayed.
HID 1154809 5.7 GA HID Online Access Rule: When a door has two access rules with one field set to true and the other field set to false, if the unit goes offline, the access control rules do not work properly on the door.
HID 1113092 5.7 GA When an area controlled by an HID unit has interlock enabled and a lockdown input is activated, an access request for a cardholder that has access to the door results in an access granted event being reported even though the door does not unlock.
HID 1105099 5.7 GA HID: When zone input is active before the zone becomes armed, there are no events indicating that the zone is in an active state at the time the zone was armed.
HID 1035525 5.7 GA If an HID unit is offline, event-to-actions for Hardware zones do not trigger an output on a Zone armed/disarmed event.
HID 1015091 5.7 GA If the tamper input for an HID unit has been triggered, the unit will be in a warning state even if the input is configured as shunted (disabled).
Pelco 973871 5.7 GA After changing video quality settings on ES532L or ES5350 units, you receive transmission lost messages and live video stream requests.
Video 1165630 5.7 GA If the Archiver restarts while a camera that has edge recording is being blocked and an operator is monitoring the camera, the camera might be shown as unblocked until the tile is reloaded in the Security Desk Monitoring task.
Video 1163477 5.7 GA If you block operation while an Archiver is in a Database lost event, it can result in unblocked sequences for lower level users.
Video 1112282 5.7 GA After updating to Security Center 5.7 GA, the multicast addresses of your cameras might change.
Video 1104038 5.7 GA When performing short archive transfers with encryption between Archiver roles, for example at every minute, you might not be able to view the full video being transferred because of missing encryption key information.
Video 1052298 5.7 GA If you have roles installed on multiple machines and you change the RTSP port of the Media Router, an exception is logged in the Event Viewer.
Video 1050756 5.7 GA If an Archiver goes offline while you are viewing playback video and then you switch to viewing live video during the downtime, live caching might not work when the Archiver comes back online.
Video 1042164 5.7 GA If the redirector is using a port for RTP, but that port is already in use, the redirector is unable to connect to the port properly and you receive a Stream unavailable error message when trying to view live video.
Video 1037719 5.7 GA If you add a bookmark to a camera that contains only edge recordings, you are able to select Protect video from deletion and select a retention period even though edge recordings cannot be protected from deletion. No warning is issued.
Video 1029605 5.7 GA When performing a diagnosis on a unit that is offline, you receive the error messages Ping failed and Authentication scheme rejected from agent, even if basic authentication is used for this unit.
Video 1019840 5.7 GA If a recording problem occurs while a camera is in Maintenance mode, after you disable Maintenance mode the camera is not shown in yellow and no longer indicates there is a problem.
Video 900815 5.7 GA If a camera has edge recording and this camera is being blocked, an operator is still able to view video footage by selecting the specific playback source from the camera.
Web Client 998171 5.7 GA Removing a feature from Config Tool does not remove it from Web Client.
All 1011458 5.6 SR4 Directory failover: When the SQL database used for Directory failover is lost, the Directory Manager role goes into a warning state, but there is no event in the Health history task.
BCD 896252 5.6 SR4 BCD-GHP-QSI7-MT-8: Machines with Skylake processors use a lot of CPU and are very slow.
Panasonic 985438 5.6 SR4 Panasonic WV-V2530 and V-series: Streaming video in RTSP over HTTP in H.264 or MJPEG format does not work.
Samsung 1004844 5.6 SR4 Samsung SRM-872: When playing back video sequences from two different cameras, the footage from one of the cameras will jump to match the time of the other camera.
Samsung 982885 5.6 SR4 Samsung SRM-872: When daylight savings time is enabled on the unit, video sequences that are played back from the Archives task, start one hour in advance of the Start time.
Samsung 771640 5.6 SR4 SRM-872: PTZ control does not work for camera connected to the SRM-872 network video recorder.
Samsung 555772 5.6 SR4 SRM-872: In Config Tool, configuring the Output relay settings on the Peripherals tab of the unit has no effect.
Sony 1018905 5.6 SR4 When the Matching decision filters in the VMF settings are configured on the cameras web page, either no event, or the wrong event is triggered in Security Center.
Video 999439 5.6 SR4 If you try to add a camera shortly after removing it, an Already added event is triggered, and the camera cannot be added.
ALPR 958943 5.6 SR2 Parking Management: When an entrance read is incorrect and does not match the exit read, editing the entrance read to match the exit read will not complete the parking session. The session remains open until the maximum session time is reached.
ALPR 900273 5.6 SR2 If a Sharp camera is deleted while the ALPR Manager role is offline, the associated fusion stream information and protected data is not deleted with the Sharp camera.
Workaround: Do not delete a Sharp camera while the ALPR Manager role is offline.
ALPR 893909 5.6 SR2 The Report Manager role has a default timeout value of six minutes, which is problematic for ALPR reports that take over six minutes to complete.
Workaround: Change the timeout value of the Report Manger role:
  1. Open the GeneralSettings.gconfig file in the configuration folder with a text editor.

    The default configuration folder is found under the Security Center installation folder (C:\Program Files (x86)\Genetec Security Center 5.6\ConfigurationFiles).

  2. Increase the <ReportGeneration Timeout="timeoutInMs" /> value.

    For example, if you want a twenty minute timeout value, enter <ReportGeneration Timeout="1200000" />.

HID 976511 5.6 SR2 Backward compatibility: HID VertX V100,V200,V300 units appear offline when the Access Manager role is on an expansion server running Security Center 5.5 and the main server is running Security Center 5.6.
HID 945037 5.6 SR2 When Card and PIN is enabled for a reader, and the cardholder enters a valid pin but does not swipe their card, the event raised is Access Denied Unknown Credential. It should be Access Denied Invalid PIN Credential.
HID 890066 5.6 SR2 Edge EVO: If the configured Door relock after opening time is greater than the Grant time. The Door relock after opening is not respected.
Maps 933287 5.6 SR2 Backward compatibility: When a Security Desk client machine is running Security Center 5.5 but is connected to a 5.6 server, you cannot view an Esri map in a tile.
ALPR 800458 5.6 SR1 You cannot assign a hotlist to multiple parking zones if they are managed by different ALPR Manager roles.
ALPR 795758 5.6 SR1 After moving a parking zone from one ALPR Manager role to another, you cannot query old parking sessions and activities for the parking zone.
ALPR 726177 5.6 SR1 The Hotlist changed event is not generated for hotlists that are only assigned to a Genetec Patroller™. The hotlist must be assigned to an ALPR Manager role.
Axis 913792 5.6 SR1 P3707-PE: If you are using the AXIS Video Motion Detection (VMD) 3.x application for on-unit motion detection and motion zones are configured, when you rotate the video image the video unit goes offline.
Access 1048053 5.6 GA On a system running an Access Manager role in backward compatibility mode for Security Center 5.5 or earlier, the interface modules of a Synergis™ Softwire unit will be displayed as Offline but its child devices will be displayed as Online.
Workaround: Upgrade Access Manager.
Access 697778 5.6 GA When you search for unused credentials in the Credential configuration report, credentials of federated cardholders are not included in the results.
All 889969 5.6 GA Windows 7, 8.1: If the Resilient connection option is enabled and the Federation™ role is disconnected from a federated Security Center Directory server that is using Windows version 7 or 8.1, the Federation™ role might not be displayed in a warning state.
All 781950 5.6 GA Maps: When you are viewing federated maps in Security Desk, KML layers are not displayed.
All 750320 5.6 GA Maps: If you are using the Security Desk on a remote desktop, Esri ArcGIS maps might cause Security Desk to freeze.
Workaround: Disable hardware acceleration for Security Desk, by starting Security Desk from the command prompt using SecurityDesk.exe -nohwa as the command line.
All 747939 5.6 GA Maps: You cannot view federated maps that were created using an Esri map provider in Security Desk.
Arecont 791328 5.6 GA When you add Arecont video units in Security Center, the lightning frequency value is changed to 60 Hz.
Workaround: After the unit is added, change the frequency value in Config Tool.
Axis 824875 5.6 GA Axis T8311 joystick: After you release the joystick, the PTZ motor continues to pan or tilt for about a minute.
HID 889123 5.6 GA VertX EVO units, Edge EVO EH400: If the reader setting of a door is configured as Use card and PIN and the settings are synchronized with the unit, then if you present your card at the reader but do not enter a PIN, the timeout event is not received in Security Desk.
HID 875893 5.6 GA Legacy controllers: Firmware and earlier have a memory leak issue that occurs during synchronization that might cause the synchronization to fail and the controller to reboot.
HID 875891 5.6 GA If you use the Unit Firmware Update tool to upgrade a unit that has Secure mode disabled, then the unit will go offline after the upgrade.
Workaround: For EVO units, issue the firmware upgrade from Config Tool. For legacy units, log on to the unit's webpage after the firmware upgrade, and manually enable FTP and Telnet capabilities.
HID 875885 5.6 GA HID Edge and VertX controllers have a vulnerability that allows someone logged on as the root user to execute code remotely. The vulnerability could be exploited using the controller's UDP discovery service to inject commands into the controller, which compromises the controller's security. Authentication is not required to exploit this vulnerability. For more information, see the Knowledge Base article KBA01448.
HID 875884 5.6 GA Firmware for VertX EVO and for Edge EVO are vulnerable to the Heartbleed bug. This vulnerability has been fixed in version and later.
HID 875883 5.6 GA You cannot downgrade the firmware of an HID unit after upgrading it to for Edge EVO, or to for VertX EVO.
Samsung 505978 5.6 GA SRM-872: Audio out is not supported.
Video 888189 5.6 GA Security Desk: The Select playback source option in the tile menu commands does not always display all the playback sources for a camera.
Workaround: Select All sources to see the full list of playback sources.
Video 796783 5.6 GA If an Auxiliary Archiver is recording a video stream that is being redirected from a remote site that has a maximum bandwidth limit set, and the bandwidth limit has been reached, the video stream is lost but the recorded video file is not closed right away. As a result, there might be gaps in the timeline of the video file.
Video 771688 5.6 GA If you are duplicating video files on another Archiver using archive transfer and the transfer progress is slow due to limited bandwidth, you are not notified.
Video 697952 5.6 GA If the PTZ protocol of a camera does not support absolute pan or tilt positions, then if a failover occurs on the Map Manager role, the FOV of the PTZ camera might not show the correct orientation on the map, and moving the FOV might not move the PTZ motor.
Web Client 793868 5.6 GA You cannot view video from federated Omnicast™ 4.x cameras in Web Client.
Intrusion 1040730 5.5 SR5_CU8 If a DMP or Honeywell intrusion detection unit is removed while the unit is online, it cannot be re-added. Instead, the Unit enrollment window displays the message Already added, even though the unit is no longer in Security Center.
Workaround: Restart the Intrusion Manager role.
All 743511 5.5 SR4 Network routes are not created for federated networks.
Bosch 758066 5.5 SR4 Bosch VG5 units: Video analytics events are not received in Security Center.
Samsung 744585 5.5 SR4 Samsung SNO-8081R: The unit cannot stream video at 60 FPS in Security Center if the SSDR option is ON in the unit web page.
Samsung 744528 5.5 SR4 SNO-808IR: The video stream pixelates and freezes when the resolution is set to 2592 x1464 or 2592 x 1944.
Samsung 744231 5.5 SR4 SNO-818IR: If you are using Multicast as the Connection type for the microphone, audio does not work.
Workaround: Make sure that multicast for audio is enabled on the unit web page for the Mobile profile.
Samsung 508634 5.5 SR4 Samsung SRM-872: You can only view a maximum two edge playback video streams simultaneously.
Video 737510 5.5 SR4 ONVIF cameras: The Best available connection type is not supported for ONVIF cameras, but the option is still available if you add the unit using the Unit enrollment tool.
Bosch 674379 5.5 SR3 Bosch: On the Properties page in Config Tool, changing the Discovery port of a unit causes the unit to go offline.
Workaround: Right-click the unit and add it again using the new discovery port.
Arecont 584113 5.5 SR2 Arecont AV8365DN, AV8185DN: Unit motion detection does not work when streams are set to H.264.
Axis 573154 5.5 SR2 Axis P3707-PE: Playing back video recorded on the edge does not work well when you fast forward, rewind, or seek to a specific time.
Samsung 573927 5.5 SR2 Samsung: Cycling through Samsung Wisenet lite series cameras in the Monitoring task causes cameras to fail.
Samsung 507334 5.5 SR2 Samsung: Performing an Archive transfer sometimes fails unexpectedly.
Access 601549 5.5 GA It is not recommended to use cardholder or credential Expiration settings with Federation™ If the cardholder or credential expires at a federated site (for example, when using the Set expiration on first use option), the status of the cardholder or credential is not synchronized at the host site.
Access 549272 5.5 GA Audit trails are not logged when changing values in the Hardware tab of the Synergis™ Unit in Config Tool.
Access 546220 5.5 GA Global I/O: For a Security Center 5.5 federated server, the arm/disarm widget for I/O zones is enabled when the master unit is offline.
Access 506048 5.5 GA After modifying an assigned output behavior of an IO Zone, you need to perform a manual synchronization on the Master unit for the modified output behavior to be applied.
Access 474260 5.5 GA Config Tool: The access control unit stays in warning state (yellow) when the door interface is deleted before the door entity.
Aperio 540376 5.5 GA Passage Mode (double-swipe): Passage mode does not work if the door is configured to relock on close.
Sony 526578 5.5 GA Sony: When using the RM-NS1000, the Pause button does not work in Live mode.
Workaround: Run Security Desk in 32-bit. To do this, navigate to C:\Program Files (x86)\Genetec Security Center 5.5\SecurityDesk32.exe.
Video 2366755 5.5 GA You cannot open G64 files locally on a Mac computer.
Workaround: Install Windows or review the video using the Web Client.
Video 2366740 5.5 GA Unpacking an area group containing more than 16 camera fails with the error message Not enough free tiles to process your operation.
Workaround: To unpack more than 16 cameras into Monitoring task tiles, you must contact support for a feature request.
Video 499286 5.5 GA When exporting a video that is recorded from multiple sources, audio or metadata can be missing from the export.
All 385441 5.4 SR3 If the system's video card has more than 4GB of memory, the Hardware information dialog box does not display the correct amount of memory.
Axis 341115 5.4 SR3 Frame rate might be slower than expected when using RTSP over TCP or RTSP over HTTP in MJPEG.
Pelco 541386 5.4 SR3 IMM12027: Panorama images are distorted when a fast moving object covers all four cameras at the same time.
Workaround: Clear the "Camera 1" monitoring tile and start a new monitoring session in the same tile.
Dynacolor 501799 5.4 SR2 Dynacolor Z4SA-D video units have one input pin. When added to Security Center, the system shows 16 input pins for the camera.
Moxa 219200 5.4 SR2 When the Moxa Vport 36 camera is configured for multicast streaming, the camera might lose the connection with Security Center if the stream is started and stopped many times.
Samsung 392516 5.4 SR2 You cannot configure the alarm input on Samsung SNP-5200 cameras. Events generated from the camera input are not reflected in Security Center.
Video 486339 5.4 SR2 For systems that include Axis and Panasonic cameras that support sensitivity by zone and that are configured to perform motion detection on the unit, upgrading Security Center from a version earlier than 5.3 LA (including Omnicast™) to any version higher or equal to 5.3 LA will reset each of the camera’s motion zones sensitivity to 99%.
Access 396679 5.4 GA Zone: When you arm a zone and configure an Entry delay, only the first event and a Zone armed event are generated for the zone.
All 379423 5.4 GA Failover: After a Map Manager role fails over, maps that were created using images are blank.
ALPR 372523 5.4 GA In the Monitoring task, when viewing in map mode, switching between maps clears the list of events.
ALPR 372151 5.4 GA In Security Desk's Maps task or in Config Tool's Map designer, if you unselect a layer that shows reads from a fixed Sharp camera, new reads are still displayed on the map.
Workaround: To stop new reads from being displayed on the map, you can right-click the Sharp camera in the Maps task and select Hide events. Alternatively, you can block all license plate reads by selecting Options > Events and clearing the License plate read check box.
ALPR 333734 5.4 GA When a failover occurs, the ALPR role does not reconnect with Fixed Sharps if the Sharps are configured with the "force connect" option.
Sony 352466 5.4 GA Gen 5 PTZ cameras: When recording on the edge, the cameras can become unresponsive and sometimes spin uncontrollably.
Video 387302 5.4 GA After changing the start multicast address of the Media Router, the camera multicast address is not updated.
Workaround: Manually update the multicast address in Config Tool.
Video 352715 5.4 GA Live and playback video stop working when the Archiver memory reaches 1.2 GB.
Workaround: Install Microsoft KB 2588507 to fix the issue.
Vivotek 368949 5.4 GA Vivotek IP9171-HP : You cannot view playback video that was recorded on the edge.
Workaround: View the playback from the unit’s web page.
Vivotek 365649 5.4 GA FD9371-EHTV, IP9171, IP9171-HP: When performing a factory reset, the Vivotek Application Development Platform required for the Genetec™ Protocol might be accidentally deleted.
Workaround: Reinstall the Vivotek Application Development Platform with firmware or later.
Arecont 400132 5.3 SR4 Arecont AV5585PM unit shows transmission lost errors when its cameras are frequently disconnected during Security Desk task cycling.
American Dynamics 296381 5.3 SR3 ADCi800-D021: When the connection type is set to Multicast, live audio input for the Microphone does not work.
Bosch 352095 5.3 SR3 When you move a Bosch unit from one Archiver to another, the Bosch extension is not removed from the original Archiver.
NOTE: Delete the Bosch extension manually from the Archiver.
Honeywell 355279 5.3 SR3 Honeywell access control panels are labeled as Mercury panels in Security Center.
Speco 343664 5.3 SR3 Speco 02B5: Unit motion detection events are not displayed.
Speco 343644 5.3 SR3 Speco 02B5: Input pin state changes are not detected and Alarm in events are not displayed.
Axis 342725 5.3 SR2 When performing edge recording, edge playback, or archive transfer (video trickling), you must use firmware 5.50 or higher.
HID 349528 5.3 SR2 HID: Antipassback using HID controllers will only work if the cardholder has one credential. If the cardholder has more than one credential the unit will manage them individually.
Sony 347660 5.3 SR2 Sony SMC-VM77R2: When you add or modify a VMF Filter type on the unit's web page, you need to reconnect to the unit in Security Center to see the events in Security Desk.
Sony 328076 5.3 SR2 Sony SMC-VM77R2: When using the 4K 30fps resolution, hardware motion detection, camera tampering, and face detection are not supported.
Video 349497 5.3 SR2 Export: If a camera is associated to both an Archiver and an Auxiliary Archiver, and configured to record audio on one and not the other, audio might not be included in the exported file.
Workaround: Make sure to perform the export from the source camera that is configured to record audio.
Vivotek 287549 5.3 SR2 Vivotek IB8381: When querying the of list of video sequences on the unit's SD card, the UTC start and end times are incorrect.
All 279232 5.3 SR1 Diagnostic data collector: Performance counters are not installed on Windows XP/2003 32 bit computers.
ALPR 276391 5.3 SR1 Hotlist Editor: You cannot search values in any date or time field.
American Dynamics 279304 5.3 SR1 American Dynamics ADVEIPSD35N goes offline when you request a video and the connection type is configured to multicast.
Bosch 268911 5.3 SR1 Bosch NIN-70122: Dewarping is not supported for edge playback.
Bosch 252241 5.3 SR1 Smooth reverse playback is not supported with Bosch MPEG-2 devices.
DMP 281217 5.3 SR1 Trouble messages on armed areas result in incorrect state after disarming the area in alarm.
Workaround: Do not use trouble messages in "Armed Open" or "Armed Short" input states.
Euklis 254090 5.3 SR1 Dewarping: Without a direct connection (same subnet) from the Config Tool to the camera, the dewarping lenses cannot be configured.
Intelbras 279341 5.3 SR1 Because of the long configuration time of the Intelbras HDCVI 1016 (5 minutes), the entity enters a "transmission loss" warning state when requesting video for the first time.
Samsung 280529 5.3 SR1 Sometimes Samsung SNP-6201 goes offline when changing connection type.
Samsung 277890 5.3 SR1 Samsung SNP-3120P: Unit motion detection sensitivity and zone parameters cannot be configured by Config Tool.
Access 238045 5.3 LA Access granted events can display "Unavailable information" in the description column for returning visitors.
Access 194341 5.3 LA In the Custom card format editor tool, the Sequence Generator cannot be used with UTF-8 Wiegand field type.
Workaround: Use a Hexadecimal or Decimal field type.
Access 115855 5.3 LA If you import more than 5000 credentials and cardholders with pictures simultaneously using the Import tool, some credentials might not be associated with their cardholders anymore.
All 244441 5.3 LA Security Desk: If a public or private task is opened and you save your workspace when another task is active, when you log in again, the active task is the public or private task, not the task that was active when you saved.
All 241800 5.3 LA Security Desk: The message "An error occurred while processing entity's past events" is displayed when opening Security Desk while several cameras are monitored.
All 235040 5.3 LA List of available partitions to which a user can be added depends on whether Partitions is expanded in the Relationships section of the Identity tab.
All 234304 5.3 LA Incidents report: Custom incident fields do not always update correctly after being modified.
Workaround: Regenerate the report.
All 219222 5.3 LA When using remote Security Desk, Auto-locking your workstation might disable remote monitoring.
All 212894 5.3 LA If the primary server is a slower machine than the next available standby server, the Directory role does not fail over to the standby server correctly.
Workaround: Adjust the failover timer on the standby server. To do this:
  1. Open the GeneralSettings.gconfig file foun in C:\Program Files (x86)\Genetec Security Center 5.10\ConfigurationFiles.
  2. Add the following line: <FailoverSettings WaitForLeaderTimeout="00:01:00" PositionTimeoutIncrement="00:00:30"/>
All 208375 5.3 LA You cannot attach more than four entities for the Display an entity in the Security Desk action; Security Desk displays a maximum of four entities.
All 205349 5.3 LA For computers that have Security Center Client installed and are using real-time overclocking (turbo boost mode), the CPU meter does not accurately display the CPU of your computer.
All 200589 5.3 LA Migration: After migrating, your cameras are not displayed in the same tiles in Security Center as they were in Omnicast™.
All 171207 5.3 LA RabbitMQ is not detected as a prerequisite after being manually uninstalled. Rabbit MQ and Erlang libraries are automatically installed by the Security Center 5.3 InstallShield. When you uninstall Security Center 5.3 they are not automatically removed. You can remove them manually, but if you plan on reinstalling Security Center 5.3 at a later time, uninstall Erlang first and then RabbitMQ. Otherwise, when you reinstall Security Center 5.3 the InstallShield does not detect that RabbitMQ is missing and will not install it.
Bosch 240694 5.3 LA Bosch VIP XD: When you drag and drop an analog camera sequence into an analog monitor, only the name of the first camera appears in the sequence. Subsequent camera names are not displayed.
HID 201163 5.3 LA If the Time to ignore REX after door closes value is set to 0, the door still unlocks if the REX is activated, and the event is not shown in Security Desk.
HID 201155 5.3 LA Edge EVO: The Door relock setting is not respected.
Workaround: For Edge EVO units, the Door relock value must be lower than the Standard grant time for the door.
HID 201121 5.3 LA VertX EVO, Edge EVO: The Reactivation threshold value for zones is not respected.
HID 184305 5.3 LA You cannot monitor live output states from the System status task.
Panasonic 177466 5.3 LA The Sensitivity option for motion detection is not supported for Panasonic cameras.
Pelco 240102 5.3 LA The "Max zoom factor" is limited to 200 in Config Tool even though the camera can support higher values.
Workaround: Click Calibrate to obtain a higher zoom factor. The value will be displayed in red in Config Tool because it exceeds 200, however you will be able to zoom to that value.
Sony 196874 5.3 LA Sony SNC-VB600B: Edge playback starts buffering when you fast forward faster than 4x or rewind faster than -4x.
Synergis™ appliance 210748 5.3 LA After installing a new system, you might see messages in the Access Manager log saying that the Access Manager cannot connect to a Synergis™ appliance, even if you did not try to enroll a Synergis™ appliance. This is because Security Center attempts to automatically enroll Synergis™ appliances that were discovered on the port.
Synergis™ appliance 206282 5.3 LA If you connect to the Synergis™ Appliance Portal from the Portal tab of the Synergis™ appliance unit in Config Tool, and you select another access control unit in the area view, your web session is lost.
Video 215485 5.3 LA Bookmarks might disappear from the timeline when clicking the Previous bookmark button.
Video 211625 5.3 LA Hardware acceleration: On high performance computers, NVIDIA GPU decoding works better when Intel Quick Sync is disabled.
Video 211232 5.3 LA Hardware acceleration: If you install a new NVIDIA driver when hardware acceleration is enabled in Security Desk and you are monitoring a camera using an NVIDIA encoder, then your Windows screen turns blue and cannot be restarted.
Workaround: Recover your Windows system.
Video 210012 5.3 LA Security Desk: The Stop recording button for PTZ patterns does not appear if recording is started using a keyboard shortcut.
Video 205161 5.3 LA If you are viewing multiple cameras in synchronized playback using the Remote task and you start seeking in the timeline, the timestamps and timelines on the local Security Desk do not update properly.
Access 264771 5.3 GA If perimeter units of an area are managed by more than one Access Manager, multiple events are generated for the same warning. If no perimeter units are configured for an area, an "Entity Warning" event is received when the area state changes from "Running" to "Warning".
Access 262840 5.3 GA When you upgrade to Security Center 5.3 or later, all door properties that pertain to a Synergis™ appliance are replaced with the default values of the release you are upgrading to.
Access 262293 5.3 GA Areas that inherit Access control rules from parent areas continue to have those rules take effect even if the parent area has all Access controls turned off.
All 263573 5.3 GA When you have an archive viewing limit defined in Security Center 5.3, the same limit is defined if and only if you log in to Security Desk 5.3. Archive viewing is not limited to you if you log in to Security Desk 5.2.
All 262129 5.3 GA A user can have enough privileges to delete an action without having enough privileges to modify that action.
All 260123 5.3 GA Virtual Zone: A Normal Zone event is not triggered when the input is changed from Trouble to Normal.
All 260106 5.3 GA Virtual Zone: An Active Zone event is triggered within a reactivation threshold time frame. The Active Zone event should be triggered only after the reactivation threshold expires.
ALPR 258387 5.3 GA MLPI: License plate reads that are saved as XML files by the Genetec.LicensePlateManagement.MLPI.SmartDevice.exe do not apply the same formatting as the ReadTemplate.xml in the Security Center installation package.
ALPR 257122 5.3 GA When the ALPR Manager role comes back online after losing connection with Security Center, the Fixed Sharp immediately sends stored potential hits before the ALPR role has had a chance to parse all associated hotlists. Therefore some hits might be missed.
Coldstore 259583 5.3 GA Coldstore: Archives transferred to an Archiver where a Video Mover is installed, will not be moved, if no camera is associated with them.
Video 263498 5.3 GA Security Desk: When you drag a report result into a Monitoring task tile, only the live feed is played. If the report result has only playback video, the tile waits for an offline source to play live video feed instead.
Video 263438 5.3 GA Security Desk: When you drag and drop a G64 video file on a tile that previously had a camera with fisheye lens configuration, the digital zoom displays a fisheye zoom instead of a normal digital zoom.
Video 263320 5.3 GA Security Desk: Paused G64 video automatically resumes and loses digital zoom when you switch between Monitoring tasks. This behavior is also seen when dragging and dropping paused tiles between screens running Security Desk in full screen mode.
Video 261764 5.3 GA The Change title pattern pop-up is not near the Change tile pattern button when you use the hotkey shortcut (Ctrl+p).
Video 261744 5.3 GA Vault: Encrypted files with extension .gek always display a length of 23:59:59.
Video 257289 5.3 GA The Genetec™ Video Player is displaying an error when it starts, sometimes showing a .NET Framework initialization Error message.
Workaround: Delete the following folder: C:\Users\username\AppData\Roaming\Thinstall\Genetec Video Player 5.3 GA.
Video 256524 5.3 GA When playing back video in the Monitoring task, the time zone for a camera does not always display correctly.
Video 254643 5.3 GA Archive transfer: When transferring archives to a newly created Archiver, if the transfer is interrupted, the status might indicate that the transfer was completed even though it never restarted after the interruption.
Video 192595 5.3 GA Hardware acceleration: GPU always shows 0% even though the usage ratio is unavailable when using QuickSync.
All 217061 5.2 SR9 Running Skype under Windows 8.1 prevents Server Admin from running, thus blocking the Security Center installation.
Workaround: Do one of the following:
  • Close Skype before starting Security Center installation.
  • Specify a different Web server port (default=80) during installation.
American Dynamics 217800 5.2 SR9 American Dynamics Illustra 610: Changing the resolution on any video stream causes the unit to reboot.
Bosch 216420 5.2 SR9 Bosch VIP X16 XF E: The Config Tool settings for the MJPEG video stream are ignored by the unit.
Pelco 219337 5.2 SR9 Pelco: Disconnecting a camera from the Pelco NET5504 encoder will not trigger Signal lost events.
Video 217745 5.2 SR9 ONVIF cameras: Fixed cameras are sometimes discovered as PTZ cameras.
Workaround: Use one of the following options:
  • Leave it as is, with limited Digital PTZ due to usage of on-board controls.
  • Add the unit with Manufacturer= "ONVIF" and Product type= "Without PTZ".
Video 208788 5.2 SR9 Changing the connection type might trigger a transmission lost event in Security Center before the video can be seen again from the camera.
Bosch 202229 5.2 SR8 When configuring the discovery port for a unit or extension, port 1900 is not supported.
Workaround: Use a Telnet session to reconfigure the discovery port.
Advidia 177547 5.2 SR7 A-46: You cannot view live video from an MPEG-4 stream.
Advidia 177545 5.2 SR7 A-46: You cannot view the live stream when the Connection type is set to multicast in the Network settings.
Workaround: Under Network settings, beside Multicast address, enter the following address:
All 174862 5.2 SR7 When a playback source such as an Archiver is removed while Security Desk is running, you might experience problems playing back archived video.
Workaround: Log off from Security Desk and Log back in.
Bosch 185163 5.2 SR7 VRM: Trickling or playing back audio is not currently supported.
Bosch 173635 5.2 SR7 XDXF Decoder: When playing a sequence in an analog monitor, the transition between cameras is not smooth.
Euklis 170471 5.2 SR7 KLIS 360-5M-IR: There is a delay of up to ten seconds when viewing a dewarped image in Security Desk.
Intelbras 193064 5.2 SR7 VD 5016: Viewing multiple live streams in Security Desk does not work.
Cobham 139341 5.2 SR6 Cobham NETH264ENC-HD: If you set the unit mode to MPEG4 Dual SD and the streams to UDP Multicast in the unit web page, when you add the unit in Config Tool the streams might be corrupted.
Workaround: Delete the unit from Security Center, change the unit mode to H.264 in the unit web page, and then add the unit in Config Tool.
Panasonic 157051 5.2 SR6 Panasonic WV-SFV631L: The resolution values for JPEG streams that are available in Config Tool are limited to the values that are set in the unit's web page.
Samsung 154180 5.2 SR6 Samsung SNP-3750: The "Clear preset" PTZ command is not supported.
Workaround: Clear the PTZ presets from the unit's web page.
Sony 156119 5.2 SR6 Sony SNC-HM662, firmware 1.1.0: AAC audio input on H.264 streams only emits low frequency sounds.
Sony 154425 5.2 SR6 Sony SNC-HM662: When you dewarp the camera image using a digital zoom preset, the image is dewarped differently in Monitoring task versus the Archives task.
Video 129622 5.2 SR6 PTZ motors must be connected to a serial port on the same Archiver as the camera.
Access 154639 5.2 SR5 Active Directory: If you have multiple cardholders with the same credential PIN, and you set one of the PINs to inactive so you can import the cardholders, you will not receive access granted or access denied events in Security Desk.
Workaround: Make sure that you do not import multiple cardholders with the same PIN.
Access 153384 5.2 SR5 Access Manager: Under specific conditions, when a user presents his card on one side of the door, it is the reader on the other side of the door that flashes green. This behavior only occurs under the following conditions:
  • At least 2 cardholders with the same PIN, one of which is inactive.
  • One side of a door is configured as Card and PIN, the other side as Card or PIN.
  • The cardholder with the invalid PIN presents his card on the Card or PIN side of the door.
Access 149745 5.2 SR5 If a visitor is attached to an incident report, when the visitor is checked-out they are removed from the report.
Access 149027 5.2 SR5 You cannot import both PINs and cards from a .csv file using the Import tool.
Workaround: Import the PINs and the cards separately using two .csv files.
All 148382 5.2 SR5 Unless the supervisor is the administrator, their password cannot be empty, even though Active Directory users can have empty passwords.
All 142540 5.2 SR5 Directory Failover: For Directory failover to work, all Directory servers must use the same software version (X.Y) and service release (SRx).
American Dynamics 151646 5.2 SR5 American Dynamics Illustra 400: The MJPEG live stream can only use a frame rate of 7 fps or higher.
HID 151645 5.2 SR5 HID Edge EVO EH400: After enrolling a standalone Edge EVO EH400 controller, two ghost readers appear in Config Tool.
Samsung 147987 5.2 SR5 SNP-6200H: Audio output is choppy, even when the volume is set to the maximum in the unit’s web page.
Video 155581 5.2 SR5 If you are federating an Omnicast™ system and the user that the Federation™ role uses to log on to the remote system lacks the privilege to view playback video, Security Center users can still view playback video from the federated Omnicast™ cameras.
Video 153240 5.2 SR5 When exporting federated video from an Omnicast™ 4.7 system, the progress bar does not show the progress.
Video 148655 5.2 SR5 When federating a Security Center system with a user that has an Archive viewing limitation of 5 minutes, the Archives report in Security Desk only displays results for the last 5 minutes, but more than the last 5 minutes of video can be viewed.
Video 148030 5.2 SR5 If the Archive viewing limitation option for a user is changed to a specific value in Config Tool, and then they try to view playback video in the canvas, the video thumbnails span the whole tile, even if they cannot view the associated video.
Ampleye 130566 5.2 SR4 Ampleye Nox-20, Security Desk: When viewing live video that uses a high resolution, there is a delay and the video is not smooth.
Arecont 123948 5.2 SR4 Arecont AV12186DN: After enrolling the unit in Security Center, two of the video streams are displayed upside down in Security Desk.
Axis 133664 5.2 SR4 Axis Q7436: When using an H.264 custom format, frame rates higher than 30 fps are not respected and the keyframe interval might not be correct either.
Video 143478 5.2 SR4 SQL 2012: Database creation issues when installing SQL 2012.
Workaround: Check the SQL permissions and make sure the NTAuthority\SYSTEM user is set to sysadmin.
Video 97038 5.2 SR4 When federating a PTZ camera from an Omnicast™ 4.8 system to Security Center, the PTZ preset names might not be federated.
Axis 154966 5.2 SR3 Q6034-C: When streaming video at high resolutions, the video might freeze or you might see artifacts when there is fast movement in front of the camera. This also might happen when controlling the PTZ.
Sanyo 154970 5.2 SR3 VDC-DP7584: The aspect ratio is not correct for streams that have a resolution of 720x240.
Sony 154968 5.2 SR3 Sony 5th Generation: For certain units only one codec can be on for motion detection to work, the others must be turned off.
Sony 154967 5.2 SR3 Sony 5th and 6th Generation: When performing hardware motion detection with multiple zones, the Motion on threshold setting for the first zone is used for all zones.
Sony 119575 5.2 SR3 Sony: Changing codecs on a 6th generation camera while it is actively streaming causes an error and transmission is lost.
Workaround: Stop all streams and then configure the codecs.
Panasonic 154965 5.2 SR2 Panasonic units do not support the MJPEG format for video trickling.
Panasonic 240890 5.2 SR10 The Panasonic WV-SNF310J does not support peripherals, such as audio and I/O, whereas the WV-SNF310 does. When WV-SNF310J is added to Security Center, the peripherals are present, but they do not function.
Sony 237097 5.2 SR10 Motion detection on the Sony SNC-DH280 does not work on the MPEG-4 stream; this stream is too noisy. Instead, the user must use the H.264 stream or perform hardware motion detection.
ACTi 154959 5.2 SR1 KCM and TCM models: These units do not support using a multicast IP address outside the range of to
All 108161 5.2 SR1 The diagnostic tool reports an error when diagnosing a camera that uses HTTPS.
American Dynamics 154963 5.2 SR1 Changing the resolution or video data format restarts both video streams and there is a 35 second delay before live streaming resumes. As a result, Boost quality is not supported, and Video quality settings on a schedule are affected.
Arecont 154961 5.2 SR1 AV20365DN: The Brightness specified in the Color tab for channel 1 is applied to all four channels.
Workaround: Clear the Equalize Brightness option in the unit’s web page.
Axis 103089 5.2 SR1 M3006-V: Setting the Image Rotation to 90 or 270 on the Hardware tab for an H.264 stream causes frame rates to drop.
Axis 100977 5.2 SR1 M3007-P/PV: Streaming at more than 12 frames per second is not supported. It is also recommended to use only two streams at a time, and to disable unit motion detection for streams that aren’t using it.
Bosch 154954 5.2 SR1 X20XF-E, X40XF-E, X1600-XFM4: The Bit rate setting in Config Tool has no effect on the unit.
Workaround: Use the Maximum bit rate setting to configure the bit rate.
Bosch 154953 5.2 SR1 If the Connection type is set to "Best available", the video might freeze during a camera sequence transition. Also, the camera sequences might not resume if they have been paused for more than 15 seconds.
Workaround: From the Connection type between Unit and Archiver drop-down list in the Analog monitor Network tab, select Unicast UDP.
Bosch 154950 5.2 SR1 You cannot query a video sequence if the camera is password-protected.
Bosch 154948 5.2 SR1 Flexidome NDN-498-P: Switching the Video data format or Resolution in MJPEG does not work.
Bosch 109469 5.2 SR1 Bosch NDC-274-PT: Region of Interest (ROI) is lost after rebooting the unit.
Bosch 107666 5.2 SR1 Bosch Region of interest (ROI): Unit motion detection applies to entire zone captured by the camera instead of within the ROI area.
  • Use software motion detection.
  • Use the first stream to create the motion detection zone.
Bosch 103836 5.2 SR1 Bosch NWC-0455: Video resolution set on the Video tab of Config tool does not match the resolution displayed in the Live video window of Security Desk.
Canon 104842 5.2 SR1 VB-H41: Streaming multiple MJPEG streams might cause Waiting for signal error or corrupted video in Security Desk.
Panasonic 103777 5.2 SR1 Panasonic units do not support edge playback requests or trickling for MJPEG video.
Panasonic 103519 5.2 SR1 WV-SP306: Audio output is not in sync with the video.
Workaround: Perform a factory reset on the unit's web page, reassign the IP address of the unit, then add the unit again in Config Tool.
Pelco 107622 5.2 SR1 Pelco Sarix Spectra HD D5220: The Auto Iris command in the Specific commands of the Security Desk PTZ widget does not change the brightness.
Pelco 107449 5.2 SR1 Sarix Spectra HD D5220: Setting the Frame rate to 1fps on the Video tab causes intermittent image loss.
Siqura 154951 5.2 SR1 C-60E: The Motion on threshold is not supported on the unit. Therefore, you might receive motion on events from values that differ from the motion blocks you specified.
Sony 106638 5.2 SR1 SNT EX-154: No motion detection events are received in Security Center if the unit’s web page has the Motion detection tab open.
Sony 104672 5.2 SR1 SNC-ER585: When moving the mouse pointer over a tile that is being used to monitor live video in Security Desk, the image freezes.
VideoIQ 154958 5.2 SR1 If you boost the video quality or modify the video stream (for example, change the frame rate) in Config Tool, you might lose the video stream connection for 30 seconds.
Access 96628 5.2 LA Security Desk: If you edit a visitor's credential in the Visitor management task, and then switch to the next visitor's details page without pressing the save button, your changes are still saved.
Access 83840 5.2 LA When you export or print the Access rule configuration report, the Icon column is not included.
Access 71422 5.2 LA Multiple credentials might be requested for the same cardholder if the requests were created by users from different partitions.
Access 70694 5.2 LA You cannot synchronize with the Active Directory when a field contains a non-breaking space.
Access 70538 5.2 LA If an error occurs while synchronizing with an Active Directory and the synchronization pauses, the synchronization will not complete.
Access 70535 5.2 LA You cannot synchronize HID H10302 37-bit and HID H10304 37-bit credentials with an Active Directory if they are using the maximum values.
Access 69460 5.2 LA When you import a user or cardholder from an Active Directory and they are members of the Active Directory role’s partition by default, if you manually remove the partition membership from the entity, the partition is not re-added the next time you synchronize.
All 84032 5.2 LA When generating an Audit trails report, the only information you are given about threat level configuration changes is if the threat level was added, deleted, or modified.
All 67452 5.2 LA If an alarm is triggered with a source condition and is forwarded to a Security Desk that has a version older than 5.2 installed, when the alarm is acknowledged, the alarm only appears as acknowledged on the forwarded workstation when Security Desk is restarted.
ALPR 94758 5.2 LA MLPI: The local time on the handheld computer is not synchronized with the server, which might cause issues. For example, if the ALPR Manager receives an XML read to be imported, but the read has a future timestamp, the read is ignored.
HID 96527 5.2 LA HID VertX: If the wire of a 4-state supervised input is physically cut or shortened, then the Input state field in the Peripherals tab in Config Tool is always set to Trouble (open circuit).
HID 79324 5.2 LA For HID VertX units configured to use hard antipassback, if the cardholder is granted access but does not enter the area, the people count is still affected, and First person in or Last person in events can still be triggered.
HID 79154 5.2 LA For HID VertX units, the Access manager role only supports entry detection when the access controller is online. When the access controller is offline, every Access granted event is associated with an Entry assumed event, even if the cardholder did not enter the area.
Pelco 88072 5.2 LA When you add Pelco cameras or change their configuration in Security Center, you might receive a Transmission lost warning while the configuration is pushed to the camera.
Verint 91773 5.2 LA Verint S1801E-R: You cannot toggle between single and quad monitor mode in Config Tool.
Workaround: Change the monitor mode from the unit’s web page.
Video 94722 5.2 LA In Omnicast™, you can only block live video. Therefore, if you are viewing playback video from a federated Omnicast™ video stream in Security Center and it is blocked by a user on the Omnicast™ side, the video is not blocked in Security Center until the camera is changed to live video mode.
Video 91564 5.2 LA Software motion detection is not supported on Auxiliary Archivers. Therefore, when viewing playback video, there is no visual indication of motion on the timeline if the video archive was only recorded on an Auxiliary Archiver (no green bars).
Video 88764 5.2 LA When using digital zoom, you cannot select a preset again if it was the last preset you selected before moving the camera image.
Workaround: In the Digital zoom presets section of the camera widget, click Reload to move the camera image to the current preset position.
Video 70560 5.2 LA If you associate a camera with an alarm and the analog monitor that is a recipient of the alarm does not support the camera, when the alarm is triggered, the video is not displayed on the analog monitor.
Video 70532 5.2 LA When you add a camera sequence to an analog monitor in Security Desk and one of the cameras is not supported, that camera is skipped in the sequence.
All 102141 5.2 GA If you forward an active alarm with a message to a user who is logged off, when that user logs on they will receive the alarm, but not the message.
All 101198 5.2 GA Windows Server 2012: After you install Security Center, the Server Admin application is not available from the Windows Start menu.
Workaround: To open Server Admin, type the following URL into your Web browser: http://localhost/Genetec.
NOTE: This issue is not present for Windows Server 2012 R2.
All 100973 5.2 GA You cannot copy configuration settings to imported Active Directory user groups using the Copy configuration tool. Even though you receive a Copy process completed message, the configuration is not copied.
Axis 96200 5.2 GA Windows 7 and later: Axis 292 units cannot be added to the Archiver.
Honeywell 57921 5.2 GA The Intrusion detection area input trouble event does not report which input triggered the event.
Honeywell 57661 5.2 GA The Galaxy Dimension control panel does not respond well to multiple input triggers that occur within one second of each other. As a result, you might lose your connection to Security Center.
Workaround: Do not trigger more than one input at a time.
Honeywell 57517 5.2 GA Clicking the buttons on the intrusion detection area widget might have no effect, depending on your control panel input configuration. For more information about configuring input functions, see the Honeywell Galaxy Dimension Installer Manual.
Honeywell 57492 5.2 GA The Intrusion Manager role cannot report the Entry delay started control panel event.
Honeywell 57491 5.2 GA When an expansion module is connected or disconnected from the Galaxy Dimension panel, you are not notified of the corresponding input and output states in Security Center.
Honeywell 57485 5.2 GA Security Center does not support the Galaxy configuration “Re-ordering of the on-board RIO, SW3, dip-switch 8”.
Honeywell 57484 5.2 GA Offline logs are not supported.
Honeywell 57040 5.2 GA For some input functions such as "Final" and "Intruder", the Galaxy Dimension control panel does not send notifications to Security Center when the input state changes from "Normal" to "Active". Therefore, these inputs should not be used for virtual zones.
NOTE: Not all inputs functions have been tested, there might be others that behave in the same manner.
Honeywell 56828 5.2 GA Delay Arming (master or perimeter) is not supported.
Honeywell 55922 5.2 GA If an input is triggered from Security Center (from triggered intrusion alarm or the heartbeat monitoring feature), the input settings are overwritten with the values configured in Security Center.
Workaround: Make sure the input configuration is the same in Security Center as on the control panel.
Interlogix 57661 5.2 GA The Galaxy Dimension control panel does not respond well to multiple input triggers that occur within one second of each other. As a result, you might lose your connection to Security Center.
Workaround: Don’t trigger more than one input at a time.
Interlogix 55922 5.2 GA If an input is triggered from Security Center (from triggered intrusion alarm or the heartbeat monitoring feature), the input settings are overwritten with the values configured in Security Center.
Workaround: Make sure the input configuration is the same in Security Center as on the control panel.
Video 100778 5.2 GA When you add a bookmark to live video of a federated Omnicast™ 4.7 camera, the bookmark timestamp is generated when you click OK, not when you click Add bookmark.
Video 100768 5.2 GA For federated Omnicast™ cameras, the video tile statistics overlay does not display the Encoding type, and the Source field is incorrect.
Video 88994 5.2 GA If you switch the audio format to AAC audio while the video stream is displayed in a Security Desk tile, the sound is either distorted or doesn’t work.
Workaround: Clear the video stream from the tile before changing the audio format. Then, in the camera widget, click the Listen button twice to reset the audio.
Samsung 262539 5.1 SR3 Video streaming is not available on models SNB-7000 when configured at 3 megapixel MJPEG.
Bosch 76282 5.1 SR2 Bosch MPEG2 units: G64-to-ASF conversion takes longer on Security Center than on Omnicast™.
Sony 74587 5.1 SR2 Sony 5th generation video units: The resolution of the second stream cannot be higher than the resolution of the first stream.
Video 78880 5.1 SR2 Security Desk: When playing back Omnicast™ 4.8 federated video, the rewind speed starts at -10x instead of -1x.
Video 77721 5.1 SR2 Edge playback: Audio playback is not supported on edge recording unit.
Video 64274 5.1 SR2 Edge recording: Thumbnails are not available if the video is only recorded on the edge unit.
Workaround: To see thumbnails in any kind of video reports (Bookmarks, Camera events, and so on), the video must be trickled to the Archiver.
Video 76946 5.1 SR1 Motion detection: On high resolution cameras, Config Tool does not display as many motion blocks as the Archiver can detect.
All 56703 5.1 GA Security Desk: Not all query filters in reporting tasks are updated live when the system configuration changes, such as when new custom fields or custom events are added.
Workaround: To view the new query filter options, delete the task and recreate it.
HID 56493 5.1 GA HID VertX V1000: On the first attempt, Security Center might not be able to add a VertX V1000 unit ( The first time you try to add a VertX V1000 ( to Security Center, an error appears. Security Center will then reboot the unit. After the unit is rebooted, the second time you try to add the unit, Security Center is able to add the unit to the system.
Honeywell 56703 5.1 GA When you create custom events for intrusion detection panels, the event list for many reports is not updated properly.
Workaround: Delete the task and create a new task.
Sentry 360 60841 5.1 GA When using the dewarping feature in Security Desk, the overview image displays the first frame when the camera was dropped in the tile.
Sentry 360 60840 5.1 GA When using the dewarping feature in Security Desk, the overview image does not match the zoom regions.
Sentry 360 60839 5.1 GA When using the dewarping feature in Security Desk, if you zoom using your mouse wheel button, it zooms to the center of the image, not where your mouse is pointing.
Video 52172 5.1 GA When attempting to back up an Auxiliary Archiver that is installed on an expansion server to a file on that computer, you might receive an error because the SQL Server might not have permission to back up to that location.
Workaround: Back up to a folder the SQL Server has access to.
Video 54437 5.0 SR1 When displaying an HTML map in a bottom tile, and switching a camera in another tile to playback mode, the map overlaps the video thumbnails.
All 153228 5.0 LA Security Desk keyboard shortcuts cannot be used (such as space to acknowledge an alarm) when the focus is on a tile displaying a map.
HID 153214 5.0 LA HID: PIN credential active state is ignored when used with a CARD & PIN reader.
Video 153236 5.0 LA All cameras in a federated camera sequence are displayed on the Federation™ host even though the user account used to connect to the federated Directory does not have access to all of them.
Video 153232 5.0 LA Federated camera sequences cannot show video from cameras that are blocked to any user on the remote system, regardless of the privileges of the user account used to connect to the federated Directory.
All 156797 5.0 GA Config Tool: For languages written from right to left, such as Arabic and Persian, the user interface of some tools and configuration tabs in the Config Tool has not been inverted.
Axis 154936 5.0 GA There might be a time delay when receiving data from a device’s serial port.
HID 153220 5.0 GA HID units do not support Reactivation threshold settings for zones entities.
Pelco 40540 5.0 GA Pelco TXB-N: Key frame interval not applied when Archiver Video Quality is set to Custom.
Video 40314 5.0 GA Alarm playback loop is permanently set in Security Desk. The alarm playback loop is set between the following time ranges:
  • Start time: Alarm trigger minus pre-trigger setting.
  • End time: Alarm trigger plus 10 seconds.
ALPR 156794 4.0 SR1 Security Desk: The timestamp associated to a hit does not correspond to the time the hit was raised, but the time the patrolling officer took action on the hit (Accepted, Rejected, or Not enforced).
Access 153195 4.0 GA Modifying the members (doors, elevators, captive areas) of an area might disrupt the Time and attendance report of that area for a time range before the change.
ACTi 154935 4.0 GA ACM1100: Setting the Hue option in the camera’s Attributes tab in Config Tool has no effect on the unit.
ALPR 156793 4.0 GA Inventory management task and Inventory report tasks in the Security Desk use a lot of memory. To avoid performance issues while running a query on a large parking facility inventory (40K places or more), it is recommended to delete all tasks unrelated to MLPI from your task list before launching the query.
ALPR 156792 4.0 GA AutoVu™ ALPR: While parsing hotlist or permit data files, parsing errors such as the use of wrong delimiter characters, are not indicated.
HID 153211 4.0 GA Elevator control: Configuring an exception to unlock schedule (controlled access) on a floor without a corresponding unlock schedule (free access) might cause the VertX controller to stop sending events to the Access Manager.
All 153252 3.0 GA Scheduled task with "On startup" recurrence property might not run on startup. To avoid this problem, limit the "On startup" tasks to "Execute a macro" actions.
All 153225 3.0 GA Database backups cannot be purged when the database server is not on the same computer as the server application (Security Center Directory or Synergis™ Access Manager).
All 153223 3.0 GA Time zone abbreviations are not supported in the printed reports.
All 153222 3.0 GA Omnicast™ 4 alarm priorities are not converted when federated in the Security Center. All federated Omnicast™ alarms have a priority of 1.
All 153221 3.0 GA The status of a device (camera or door) shown in a XAML map is not updated on the map when the device goes temporarily offline (red) and back online:
Workaround: Remove the map from the canvas and drag it back to the canvas.
HID 57119 3.0 GA You must stop the Access Manager before starting a unit swap operation in the Config Tool. After the swap is completed, the Access Manager can be restarted.
HID 57118 3.0 GA The HID Edge device (EdgeReader or EdgePlus) can only be used to control a single door. You cannot use two HID Edge devices to configure a door with two readers. The supported configuration for an Edge device is a card-in/REX-out door.
HID 57116 3.0 GA The HID VertX V1000 inputs and outputs cannot be used for the following purposes:
  • A door REX, door sensor, door lock
  • Elevator control or floor tracking
  • Interlock, including the override or lockdown functions
  • Readerless door
  • IO linking (Zone)
  • Door buzzer
HID 57115 3.0 GA Battery fail inputs: If the VertX V1000 Battery Fail input is used to monitor battery failure, then the Battery Fail inputs on all interface modules (V100, V200, V300) controlled by the V1000 must only be used for monitoring battery failure. Similarly, if the V1000 Battery Fail is used as a general purpose input, the Battery Fail interface modules must only be used for general purpose inputs.
HID 57114 3.0 GA AC fail inputs: If the VertX V1000 AC Fail input is used to monitor AC, then the AC Fail inputs on all interface modules (V100, V200, V300) controlled by the V1000 must only be used for monitoring AC. Similarly, if the V1000 AC Fail is used as a general purpose input, the AC Fail interface modules must only be used for general purpose inputs.
HID 57113 3.0 GA When a Door unlock schedule override is removed, there is a delay of 40 seconds before the door’s unit is fully programmed.
HID 57112 3.0 GA Unit discovery does not show the new name you give to a unit (in the unit, Identities tab) until the unit is rebooted or its power is cycled.
HID 234495   Elevator outputs that are controlled by an HID unit do not change state on an “Access Granted” event when the Access Manager sends a database changeover command with Pre-Index to the unit.
HID 204539   VertX V2000: If the Reader buzzer behavior of a door is set to Suppressed when door closes and a Door forced open event is generated, the reader beeps once.
HID 204531   VertX V2000: If the Reader buzzer behavior of a door is set to Suppressed when door closes and a Door forced open event is generated, the reader starts buzzing but the LEDs do not start blinking.
Panasonic 147206   Panasonic WV-SC588: Playback video that was recorded on the unit’s Security Desk card cannot be retrieved in Security Center.
Workaround: Record video on the Archiver; do not use edge recording.
Samsung 1730724   SRTP over Multicast and SRTP with RTSP over HTTPS connection types are not supported for Hanwha SRTP-ready devices.
Samsung 269752   When configuring multiple motion detection zones, only the first one supports threshold values.
Video 600655   Digital PTZ presets created in the current version might not be available in older Security Desk versions.
Video 204681   The camera configuration report task does not work with Omnicast™ federated cameras.