Improvement Policy at Genetec Inc. - System Availability Monitor

System Availability Monitor User Guide

series
System Availability Monitor
revised_modified
2020-05-27

Genetec Inc. collects information about your system usage to help improve its products and anticipate customer needs. You choose how your data is collected during the installation of Security Center.

How is data collected?

IMPORTANT: Data is collected over a secure, encrypted channel.
The System Availability Monitor Agent is included as part of the Security Center installation and you first see the data collection options during the install. You must choose what level of data collection you want the system to perform. You can change or update your selection in the SAM Agent at a later time. For more information, see Modifying the data collection settings in the System Availability Monitor Agent.
On the Help Improve Genetecâ„¢ Products page, of the Security Center Installer, you are asked to select one of the following data collection options:
Yes, I want to participate
(Default) You agree to share your system data and your system ID with Genetec Inc. to facilitate proactive support and improve communication.
Two types of data are being collected:
Health data
Directories, roles, units, and entities that you have in your system, and their availability (up and down times).
System configuration data
Machines, operating systems, and installed Genetecâ„¢ products and their versions.

If you are a Genetecâ„¢ Advantage customer, you can monitor your system data from a single place, through the System Availability Monitor page on GTAP. The data is updated close to real time (every 15 minutes). To benefit from this service, you must enter your activation code, which you can obtain from GTAP.

Yes, I want to participate, but anonymously
You agree to share your system data with us, but you want that information to remain anonymous. We will not receive any data (system ID, machine names, entity names) that identify your company. No activation code is required. Health data is anonymized by your local System Availability Monitor Agent (SAMA) before being sent to a dedicated Health Monitoring Service in the cloud. No identifiable data will ever leave your network. We use the anonymized data you share for statistical purposes. No one can access your data through GTAP.
No, I do not want to participate
No data is collected for product improvement.

For more information, see Installing the Security Center main server.