What is System Availability Monitor? - System Availability Monitor

System Availability Monitor User Guide

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System Availability Monitor
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2020-05-27

System Availability Monitor (SAM) enables you to collect health information and view the health status of your Security Center systems so that you can prevent and proactively resolve technical issues.

What is SAM?

SAM is a built-in service for collecting and viewing health information remotely from the Genetec Inc. portal. SAM consists of two main components: the SAM Agent and the Cloud service. The SAM Agent is always installed with the Security Center main server and requires Internet access. If your main server has no access to the Internet, see what to do to run SAM Agent on a standalone server. One monitoring agent is needed per system. The Cloud service collects the health data and makes it available for monitoring.

How SAM works

When SAM is activated, it collects health information of the various systems and provides a general overview of the status and availability of any systems you're responsible for.

With SAM, you can:
  • Monitor the availability of directories, roles and units from your Security Center systems. Updates are usually provided every 15 minutes.
  • View a list of systems that you can monitor in a central location. Each system is displayed with its ID, its name, and the current number of errors reported.
  • View a list of all systems covered by Genetecâ„¢ Advantage for which you have activated monitoring.
  • View a filtered list of systems on which errors are reported by selecting the Systems with errors only check box.
  • Review Security Center system health and availability information for a specific date range of up to 365 days.
  • Click anywhere in a system row to view the following details:
    • Availability measurements, such as uptime and downtime, for different types of entities (video units, Archivers, Access Managers, Directories, roles and hardware units).
    • Errors reported in the system, each one with its source entity.

How SAM measures the data

Measurements are calculated by examining an entity's uptime and downtime percentages. The system calculates the Uptime % by dividing the total uptime by the total activity time (uptime + downtime). Error percentages are analyzed by reviewing the average time between errors (Mean Time Between Failure, MTBF) and the average time an entity took to come back online (Mean Time To Recovery, MTTR).

For more information, see Installing the Security Center main server.

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