After activating the System Availability Monitor Agent to collect health data from a Security Center system, if the system appears to be connected, but no information about that system is available on GTAP, check the Internet connection of the server hosting the System Availability Monitor Agent.
From the server hosting the System Availability Monitor Agent, open a browser and
connect to the address https://samip.genetec.com.
If the browser returns the error 403 - Forbidden: Access is denied, then your Internet connection is working properly. Proceed with the next step. If you get any other types of errors, check your network settings (firewall, proxy, and DNS)
At the bottom of the System Availability Monitor Agent window, click the link
View recent errors and warnings.
The Event Viewer window opens.
- Click System Availability Monitor Agent (SAMA). , and look for errors associated to
If all fails, gather the following trace files, which are always available: