The ID Scanner plugin 3.1 integration includes the following known limitations.
| Issue | Description |
|---|---|
| 1043780 | For a keyboard wedge scanner, only the following keys are supported for CarriageReturn and LineFeed: Enter key, Down Arrow key, and Ctrl+Shift+J key combination. |
| 1043268 | For a keyboard wedge scanner, the keyboard layout must be set to U.S. English. |
| 1018920 | When you upgrade from ID Scanner 3.0, the 3M scanner is not created
automatically in the Security
Desk
plugin option. Workaround: Create the 3M scanner manually.
|
| 791247 | If you have moved and your new address is indicated on your driver's license
using a sticker, your old address is read when the document is scanned. Workaround: Enter the new address manually.
|
| 791082 | If you update a cardholder or visitor using the ID Scanner plugin, but you do not have the Modify custom fields user privilege for cardholders or visitors, custom fields that are mapped to document fields which were previously populated become blank. |
| 790954 | In the Cardholder management or Visitor management task, you can only extract document fields that are mapped to custom cardholder or visitor fields if you have the Modify custom fields user privilege for cardholders or visitors. |
| 790944 | If you only map a document field to a cardholder or visitor custom field, that document field appears in the ID Scanner dialog box for both cardholders and visitors, but it remains blank for the entity you did not map the document field to. |