If you replace the Security Center Directory or make major changes to the Directory server, such as changing the computer name or operating system, you must reset your license. You can reset your license from the Genetec™ Technical Assistance Portal (GTAP).
What you should know
If you have trouble resetting your license or if the Reset button is not displayed, contact the Genetec™ Technical Assistance Center (GTAC). You might have reached the maximum number of resets allowed on your system.
These steps assume that you are familiar with managing system licenses and navigating Server Admin. If you need more information, detailed steps are available from Activating Security Center license manually.
- Open the System Management page on GTAP and find your system using the system ID.
On the System Information page, click .
From Server Admin, generate a new validation key.
On the System Information page on GTAP, click Activate
- Select the validation key file that you generated from Server Admin and click Submit.
- When the License activation successful message is shown, click Download under License Key and save the license key to a file.
From the License activation page in Server Admin, select the
license key file and click Activate.