Streamvault™ Windows image software includes the latest version of Security Center software and control panel at the time of image creation. Support for the Windows image and Security Center software are handled separately.
Streamvault™ software
- Streamvault™ Windows image is covered under your Streamvault™ warranty for the entire
lifecycle of the appliance.IMPORTANT: Upgrading the Windows operating system is not covered by your warranty. Upgrading the Windows operating system deletes the necessary drivers, hardening, and software installed with the image.
- The backup image provided for a Streamvault™ appliance reimaging includes the original operating system and image provided with the appliance upon purchase.
- Streamvault™ Windows image is covered under your Streamvault™ warranty regardless of your Genetec™ Advantage status.
Security Center software
Issues with Security Center software are covered by the service-level agreement (SLA) and support procedures outlined in the Genetec Lifecycle Management (GLM) documents: Genetec Advantage Description and Genetec Assurance Description.