If an emerging situation does not automatically trigger an incident in your Security Center Incident Snapshots Generator
plugin, you can trigger an incident manually.
Before you begin
Ensure you have the required
Incidents snapshots monitoring privilege.
What you should know
You can trigger incidents from the dedicated
Incident snapshots monitoring task.
You can choose from a list of incident types configured by your administrator. In your
Security Desk workspace, you can only see the incident that you create if you are a configured
recipient of that incident type.
Procedure
-
From the Security
Desk homepage, open the
Incident snapshots monitoring task.
-
Click the Trigger incident button.
-
In the Trigger incident dialog box, select the desired bank branch
and incident type.
-
In the Description field, enter a short description.
-
In the Start time field, enter the time the chosen incident
began.
-
In the Time limit field, enter the number of minutes that the
incident was active for.
-
Select the Clearance required checkbox to require the operator
to give clearance before the incident is uploaded.
-
Click OK.
Results
The incident is created and appears on the incident list. The name of the user who
manually triggered the incident is recorded in the incident snapshots details and in the
Incident snapshots audit reports.
