Cannot access the MorphoManager enrollment client from Security Center - IDEMIA Biometrics 3.1

Morpho Biometrics Plugin Guide 3.1
Applies to
IDEMIA Biometrics 3.1
Last updated
2024-02-21
Content type
Guides > Plugin and extension guides
Language
English
Product
IDEMIA Biometrics
Version
3.1

You are enrolling a cardholder with a Morpho Biometric device. In the Morpho configuration dialogue box, you click the Configure button. You expect the MorphoManager enrollment client to open, but instead nothing happens. The Configure button is unresponsive.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Symptom

Nothing happens when you click the Configure button on the Morpho configuration dialog box.

From the Morpho configuration dialog box, you click the Configure button, but nothing happens.

Cause

Security Center is unable to communicate with the MorphoManager software.

Solution

  • Make sure that the MorphoManager client is installed on your local machine and that the BioBridge has been configured correctly.
  • Make sure that the plugin role is online and running.
  • Make sure that the MorphoManager Server service is running on the plugin server.
  • Make sure that your local machine can communicate with the server that runs the MorphoManager service.