Reactivating Security Center license for Directory failover systems - Security Center

Security Center Installation and Upgrade Guide

Security Center
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Every time you add, remove, or change the servers in the Directory failover list, you must generate a new validation key and reactivate your Security Center license from Config Tool.

What you should know

IMPORTANT: When you have multiple Directory servers configured for failover, you must generate the validation key and apply the license key from Config Tool instead of Server Admin. All Directory servers must be up and running for the license update to work.


  1. From the Config Tool home page, open the System task, and click the Roles view.
  2. Select the Directory Manager () role, and click the Directory servers tab.
  3. Click Modify license for all servers.
  4. In the License management dialog box, reactivate your license one of the following ways:
    Web activation
    (Recommended) Reactivate your license from the Internet. In the dialog box that opens, enter your System ID and Password, and click Activate > Apply > Apply. The process is complete.

    Your system ID and password are specified in the Security Center License Information document. Our Customer Service team sends you this document when you purchase the product.

    Manual activation
    If your workstation has no Internet access, reactivate your Security Center license manually using a license file. Continue with the next step.
  5. Click Save to file to save the composite validation key to a file.
    IMPORTANT: You must use the composite validation key that comprises all Directory servers, or the license reactivation fails silently and the Directory failover does not work.
    A text file named validation.vk is saved to your default Downloads folder. Copy the file to a USB key or a location that you can access from a computer that has internet access.
  6. From a computer with internet access, open the Genetecâ„¢ Technical Assistance Portal (GTAP) at:
  7. On the Login page, do one of the following:
    • Enter your system ID and password, and then click Login.
    • Enter your GTAP user account (your email address) and password, and then click Login
  8. On the GTAP home page, open the Genetec Portal menu and click Technical Assistance > System Management.
  9. On the System Management page, type your system ID and click Search.
    The System Information page opens.

  10. In the License information section, click Activate license.
  11. In the dialog box that opens, browse to your validation key (.vk file), and click Submit.
  12. When you receive the License activation successful message, click Download under License Key and save the license key to a file.
    The default file name is your system ID, followed by _Directory_License.lic.
  13. Return to the Config Tool workstation.
  14. In the License management dialog box, click Manual activation.
  15. In the Manual activation dialog box, browse for the license key file, and click Open.
  16. Click Activate.
    A dialog box showing your license information opens.
  17. Click Apply to close the dialog box, and click Apply at the bottom of the Config Tool window to save your changes.