Exported PDF reports in Japanese or Chinese contain invalid characters when running a different OS language - Security Center 5.11.1.0

Security Center Installation and Upgrade Guide 5.11.1.0
Applies to
Security Center 5.11.1.0
Last updated
2022-10-20
Content type
Guides > Installation guides
Language
English
Product
Security Center
Version
5.11

If you are exporting a report as a PDF in Japanese or Chinese (Simplified or traditional), and the output contains invalid characters, you might need to install supplemental fonts.

What you should know

This issue would only happen if the Windows display language is different from the language in the report. Our PDF generator does not support the Windows default fonts for these languages, so you will need to manually install supplemental fonts.

Procedure

  1. In the Windows taskbar, click Start, then click Settings > Apps > Apps & features > Optional features > Add a feature.
  2. From the list, select the applicable language pack:
    • Japanese Supplemental Fonts
    • Chinese (Simplified) Supplemental Fonts
    • Chinese (Traditional) Supplemental Fonts
  3. Click Install.