Users don’t see thumbnails when they use Quick search in Security Desk if the recording is performed on the edge device. To resolve this issue, you must disable thumbnail queries from Security Desk to the Archiver by adding a setting to the SecurityDesk.exe.gconfig file. If the recording is done by the Archiver, make sure that thumbnail requests are enabled on the Archiver role.
Recording is performed on the edge devices
Description: By default, Security Desk queries the Archiver for video thumbnails. However, if the recording isn’t done by the Archiver, no thumbnails can be returned by the latter.
Solution: Turn off the default behavior so Security Desk stops asking the Archiver for thumbnails and generates the thumbnails itself.
- On the Security Desk workstation, go to
the Security Center installation folder.
The default on a 64-bit machine is C:\Program Files (x86)\Genetec Security Center .
- Open the file SecurityDesk.exe.gconfig with a text editor.
- Add the following line immediately after the line containing
<visitorManagement .../>.<quickSearch thumbnailQuery="false"/> - Save your changes and close the file.
- Restart Security Desk.
Thumbnail requests are not enabled on the Archiver role
Description: Thumbnail requests are enabled on all Archiver roles by default. If you’re sure that the recording is done by the Archiver, verify that thumbnail requests are enabled.
- From the Config Tool homepage, open the Video task.
- Select the Archiver role to configure, and then click the Resources tab.
- Click Advanced settings.
- In the dialog box that opens, turn on the Enable thumbnail
requests option.
- Click .
The Archiver automatically restarts. This should take 1–3 seconds.