If you cannot add network drives for Archiver storage, ensure that the user running the Genetec™ Server service has the required permissions and read/write access to the storage disk.
The user running the Genetec Server service lacks the required permissions
Description of cause: The user running the Genetec Server service does not have permission to access the network share or connect to the server.
Solution: Make sure the user running the Genetec Server service has the required permissions.
- Right-click the folder that you want to share.
- Select .
- In the Group or user names section, select the user or group you want to share to. For example, MACHINE_NAME_ARCHIVER\admin.
- In the Permissions for section, select .
- Click OK.
The user running the Genetec Server service does not have read/write access
Description of cause: The user running the Genetec Server service does not have read/write access to the storage disk.
To check the read/write access on the storage disk in Windows, right-click the recording drive, click .
Solution: For both the storage disk and its subfolders, grant read/write access to the user running the Genetec Server service.
To assign full access privileges to the user running the Genetec Server service, click , or click .
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