Cannot add network drives for Archiver storage - Security Center 5.7 - 5.11

Troubleshooting the Archiver
Applies to
Security Center 5.7 - 5.11
Last updated
2023-08-16
Content type
Troubleshooting
Language
English
Product
Security Center
Version
5.12
5.11
5.10
5.9
5.8

If you cannot add network drives for Archiver storage, ensure that the user running the Genetec™ Server service has the required permissions and read/write access to the storage disk.

The user running the Genetec Server service lacks the required permissions

Description of cause: The user running the Genetec Server service does not have permission to access the network share or connect to the server.

Error message window that describes a network error due to lack of permission. The user cannot access video archives.

Solution: Make sure the user running the Genetec Server service has the required permissions.

To grant access to a specific folder:
  1. Right-click the folder that you want to share.
  2. Select Properties > Sharing > Advanced Sharing > Share this folder > Permissions.
  3. In the Group or user names section, select the user or group you want to share to. For example, MACHINE_NAME_ARCHIVER\admin.
  4. In the Permissions for section, select Full Control > Allow.
  5. Click OK.
For more information about user permissions for Security Center services, see Best practices for setting Windows user permissions for Security Center services.

The user running the Genetec Server service does not have read/write access

Description of cause: The user running the Genetec Server service does not have read/write access to the storage disk.

To check the read/write access on the storage disk in Windows, right-click the recording drive, click Properties > Security.

Solution: For both the storage disk and its subfolders, grant read/write access to the user running the Genetec Server service.

To assign full access privileges to the user running the Genetec Server service, click Properties > Security > Advanced, or click Properties > Security > Edit.

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

Parent topic: Troubleshooting the Archiver
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