MSMQ warnings - Security Center 5.8 - 5.12

Troubleshooting the Archiver

Product
Security Center
Content type
Troubleshooting
Version
5.12
5.11
5.10
5.9
5.8
Language
English
Last updated
2024-09-03

Microsoft Message Queuing (MSMQ) warnings might appear in Security Center for several reasons. Here are the possible causes for the warnings and how to proceed.

Microsoft Message Queuing (MSMQ) is not running on the server___. Start the MSMQ service and restart the Archiver.

Description of cause: MSMQ is not enabled on your system. The installer should have enabled it, but somehow did not.

Solution: Enable MSMQ manually:
  1. In Windows, click Start > Control Panel > Programs and Features.
  2. Click Turn Windows features on or off.
  3. Select Microsoft Message Queue (MSMQ) Server and click OK.

Microsoft Message Queuing (MSMQ) is delayed on the server___. Last message took ___ to arrive.

Description of cause: Messages have accumulated in the queue. The causes might include a slow database, slow disk response time, or other issues.

Solution: Contact the Genetec Technical Assistance Center (GTAC) for assistance. To help narrow down the problem, do the following and have the information readily available when you call in:

Archiver ___ on server ___ is unable to store messages in the Microsoft Message Queuing (MSMQ).

Description of cause: The ArchiverAgent could not send messages to the queue because the queue is full. When this happens, archiving stops. This could be due to the following:
  • The Archiver database has reached its size limit. In SQL Server 2008 Express and later, the size limit is 10 GB.
  • The queue fills up with messages faster than the database server can process them.
NOTE: If you receive this warning, the second warning likely displays too because messages are stuck in the queue.
NOTE: Databases can suddenly fill up due to cameras sending too many events. You can have the system monitor incoming camera events to help detect when an unusually high number of events are being received and be notified. For more information, see "Receiving notifications when databases are almost full" in the Security Center Administrator Guide.
Solution: Contact the Genetec Technical Assistance Center (GTAC) for assistance. To help narrow down the problem, do the following and have the information readily available when you call in: