When a camera is red in the area view, it means that the video unit is offline or has
lost communication with the Archiver. To troubleshoot the issue, learn about the possible
causes and their respective solutions.
What you should know
When a unit goes offline in Security Center, there is usually also a
Unit lost
event in Security Desk. This can be the result of an unstable network connection, or issues
with the unit.
Procedure
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Verify that you can ping the unit:
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In the Config Tool
Video task, select the red video unit.
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At the bottom of the Video task, click ().
If there is no reply, the unit is offline (broken, unplugged, and so on), or
there is a problem with your network.
-
Make sure you can connect to the unit, and then click .
Tip: You can also determine if you have the correct credentials for the
unit.
-
Restart the unit:
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In the Config Tool
Video task, select the red video unit.
-
At the bottom of the Video task, click ().
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Verify that Security Center supports the
unit, and that the unit is running the certified firmware.
-
Restart the Archiver role that controls the unit:
IMPORTANT: All the units connected to the Archiver go offline
temporarily, so perform this step at a non-crucial time.
-
In the Config Tool Video task, select the Archiver
role.
-
At the bottom of the Video task, click ().
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In the confirmation dialog box, click Continue.
The Archiver role and all video units controlled by the role turn
red.
-
At the bottom of the Video task, click ().
After you finish
If the video unit is still offline, contact Genetec™ Technical Assistance Center.