Best practices for configuring antivirus software for Security Center - Security Center 5.8 - 5.12

Add the following locations to the exclusions list of your antivirus software, as they apply to your Security Center installation:

• Where are your video archives are stored?
• Where are your SQL databases and logs are stored?
• Where are your Security Center backup folders are? The default location is: C:\SecurityCenterBackup.
• Where are your Security Center logs are stored? The default location is: C:\ProgramData\Genetec Security Center 5.x\Logs.
• Where is the Security Center server software is installed? The default location is: C:\Program Files (x86)\Genetec Security Center 5.x.
• Where are the client applications (Security Desk, Config Tool, and so on) are installed? The default location is:C:\Program Files (x86)\Genetec Security Center 5.x.
• Exclude the health monitoring cache agent folder (recommended). If excluding the entire folder is not possible, add exclusions for the following file extensions:
  • *.tik
  • *.xml
  • *.units
  • *.cameras
  These files may trigger false positives. The default location is: C:\ProgramData\Genetec Security Center 5.x\MonitoringCache\Agent.

Features such as Automated scans and Scan upon Definition Update can put a strain on your system resources. Network monitoring or firewall services bundled with your antivirus software can block traffic on your network. These features and services might need to be disabled to ensure that Security Center is running optimally. If you are experiencing these issues, contact Technical Support.