Known issues in the Genetec Clearance™ plugin 3.4.1 - Genetec Clearance™ plugin 3.4.1

Genetec Clearance™ Plugin Guide 3.4.1

Applies to
Genetec Clearance™ plugin 3.4.1
Last updated
Content type
Guides > Plugin and extension guides
Genetec Clearance™ plugin

The Genetec Clearance™ plugin 3.4 includes the following known issues.

Issue Description
3181055 When using Genetec Clearance™ on an expansion server, using the Browse button to set the archive destination folder opens the file explorer for the local machine, but saving the destination creates the folder on the directory server instead.
Workaround: Enter the correct file path in the Archive destination folder text field.
2974299 Upgrading the plugin to version 3.4 from version 3.2 or earlier creates a plugin database that is incorrectly named PluginDatabase rather than GenetecClearance.
Workaround: Rename the database manually.
2972361 The new parallel extraction and encryption processes temporarily use disk space. Uploads can fail if insufficient disk space is present. Ensure you adjust disk space according to expected usage.
2971619 The notification for the extraction phase of an upload can seem stuck at 100% for up to one minute while the extraction is being completed. This is because the file is now encrypted on the disk and moved after extraction.
2970967 When the upload of a snapshot is completed, the subsequent notification reads Completing evidence rather than Completing snapshot.
2872530 Sometimes the send snapshot window shows a warning message stating that the camera must be online and recording to send a snapshot.