If installation of the CCURE Video Integration plugin on the CCURE 9000 server fails and displays the error InsertLicenseOption
command failed with exit code -1003. The setup will abort., you may want to
perform the following steps.
Procedure
-
Restart installation of the plugin.
-
When the installer prompts you to open the installation log, click
Yes.
-
In the log file, locate the line similar to:
Z:\Program Files
(x86)\Software House\SWHSystem\Crossfire\Tools\InsertLicenseOption.exe /U /V
/S:DATABASE\INSTANCE /N:"Genetec Security Center Integration" /A:"Genetec
Inc." /GUID:A59E0080-67F9-46EC-9F2A-9700FFE3DC09 /C:0 /P:92
/ObjectType:"Genetec.NextGenConnectedProgram.Video.Objects.
SecurityCenterVideoServer"
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Copy both the path and the command, which starts with
InsertLicenseOption.exe.
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Open a command prompt in Windows, and then navigate to the copied path.
Z:\Program Files (x86)\Software
House\SWHSystem\Crossfire\Tools
-
Run the InsertLicenseOption.exe with the copied
parameters.
InsertLicenseOption.exe /U /V /S:DATABASE\INSTANCE /N:"Genetec
Security Center Integration" /A:"Genetec Inc."
/GUID:A59E0080-67F9-46EC-9F2A-9700FFE3DC09 /C:0 /P:92
/ObjectType:"Genetec.NextGenConnectedProgram.Video.Objects.
SecurityCenterVideoServer"
-
If the command is successful, start the installation of the plugin again.