Plugin installed, but missing from Security Desk and Config Tool - TagTracker 3.0

TagTracker Plugin Guide 3.0

series
TagTracker 3.0
revised_modified
2021-01-12
category_custom
Guides
Guides > Plugin and extension guides
prodname_custom
Ecosystem (add-ons) > TagTracker
vrm_version
3.0

If the Properties tab or Tag activities button of the plugin role are missing from Security Desk or Config Tool, then the plugin is not installed on your local machine.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions in this section.

Possible symptoms:

  • In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Properties tab.
  • In Security Desk, you cannot find the Tag activities report.

Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Solution 1: Install the plugin on your local computer.

Solution 2: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and check the list for entries that begin with Genetec.Plugins.

Solution 3: Confirm that your system has a license (certificate) for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, check the list for the name of the plugin, and make sure that there are enough certificates available.