To be eligible for technical support, you must install the plugin with versions of Security Center and third-party software that are certified or supported by design.
| Plugin | Third-party version | Certified Security Center version |
|---|---|---|
| OnGuard 4.0 | Certified: 7.0, 7.1, 7.2, 7.3, 7.4, and 7.5 | 5.4, 5.5, 5.6, 5.7, 5.8, 5.9 |
Product compatibility indicates that the product supports and
can run with specific versions of other products. A product is compatible when it meets
one of the following certification levels:
- Certified
- Genetec Inc. has tested and validated the product.
- Supported by design
- The product has similar characteristics or is a newer version of a certified
version, but Genetec Inc. has
not tested or validated the product.NOTE: Minor versions of a major release are supported by design. For example, if 5.8.1.0 is listed, then subsequent 5.8.n.0 are supported by design. If a major release is not listed, then it is not supported.