AMAG Symmetry was installed, but missing from Security Desk and Config Tool - AMAG Symmetry 3.1

AMAG Symmetry Plugin Guide 3.1

Applies to
AMAG Symmetry 3.1
Last updated
Content type
Guides > Plugin and extension guides
English (United States)
Product line
Ecosystem (add-ons) > AMAG Symmetry

If the plugin role is missing the Properties, Ignored events, and Synchronization tabs, then the plugin is not installed on your local machine. The plugin must be installed on a Genetecâ„¢ Server (expansion) and on ALL client workstations that are used to monitor and control AMAG Symmetry entities.

Possible symptoms:

  • In Config Tool, you can add an AMAG Symmetry plugin role, but the following tabs are missing: Properties, Ignored events, Synchronization.
  • In Config Tool and Security Desk, you do not see the commands for Symmetry in the right-click menu. To see which commands are imported to Security Center, refer to How AMAG Symmetry entities and properties are mapped in Security Center.

The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.


Solution 1: Install the plugin on your local computer.

Solution 2: Make sure that a Genetecâ„¢ Server has the plugin installed, the role created, and is configured correctly.

Solution 3: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and look in the list for entries that begin with Genetec.Plugins.

Solution 4: Confirm that your system has a license certificate for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, look in the list for the name of the plugin, and make sure that your access permissions are set to Unlimited.

Solution 5: Confirm that your user accounts have the required privileges granted.