Rejecting hits in Genetec Patroller™ - Genetec Patroller™ 6.6

Genetec Patroller™ University Parking Enforcement User Guide 6.6

Genetec Patroller™
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Guides > User guides
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When you receive a hit that is not valid, you reject it. For example, if the hotlist that generated the hit is obsolete, you would reject the hit.

What you should know

  • When a hit is rejected the plate that generated the hit is not removed from the hotlist. Therefore if the plate is read again, it will generate another hit.
  • After you acknowledge a hit (accept or reject it) and choose whether to enforce it or not, Genetec Patroller™ removes it from the main list of unacknowledged hits.


  1. From the main Genetec Patroller™ window, tap Hits.
    The unacknowledged hit list appears in the plate review reel.
  2. Tap a hit and review the information in the Hit panel and Information panel.
  3. Tap Reject.
    You can review rejected hits by tapping the Review button in the hits window.

    Depending on which mode you are working in and how Genetec Patroller™ is configured, you may be required to provide additional information when rejecting a hit.