If the Genetec
Patroller™ position on the map does
not match its actual geographical position, you can troubleshoot the issue.
What you should know
CAUSE: It might be due to a blocked GPS signal or antenna, the GPS or Navigation
connections, or the GPS status in
Genetec
Patroller™.
Procedure
-
Verify that the GPS signal is not blocked by tall buildings or other
structures.
The signal should improve when the vehicle is clear of these
structures.
-
Verify that the GPS antenna is not obstructed by a light bar or other obstacle
on the vehicle roof.
-
Verify that your GPS or Navigation connections are secure.
-
Verify the GPS status in Genetec
Patroller™ as
follows:
-
In Genetec
Patroller™, click
Status.
-
Go to the Diagnostics page.
The Diagnostics page indicates if the GPS is active, and
the number of satellites it can detect. The minimum number of satellites is
four. Anything lower than four may indicate GPS signal coverage or antenna
issues.