Troubleshooting: Genetec Patroller™ is running but not receiving plate reads - Genetec Patroller™ 6.6

Genetec Patroller™ University Parking Enforcement User Guide 6.6
Product
Genetec Patroller™
Content type
Guides
Guides > User guides
Version
6.6
Language
English
Last updated
2021-02-01

If Genetec Patroller™ is running but you are not receiving any plate reads, you can troubleshoot the issue.

What you should know

CAUSE: The Genetec Patroller™ reads might be paused, or Genetec Patroller™ might not be connected to the Sharp cameras.

Procedure

  • In the main Genetec Patroller™ window, verify that the Pause/Resume reads toggle is set to On.
  • Verify that Genetec Patroller™ is connected to the Sharp cameras as follows:
    1. From the main Genetec Patroller™ window, click Video.
    2. Make sure that you can view a live video feed from the camera.