Creating the diagnostic service account in Synergis™ Softwire 11.2 - Synergis™ Softwire 11.2

Synergis™ Appliance Configuration Guide 11.2

Applies to
Synergis™ Softwire 11.2
Last updated
Content type
Guides > Administrator guides
English (United States)
Synergis™ Softwire

Creating a service account through the Synergis™ Appliance Portal allows you to give basic diagnostic and troubleshooting access to someone who does not have administrator privileges.


  1. Log on to the Synergis™ unit as administrator.
  2. Click Configuration > Users.
  3. Click Enable diagnostic service account.
    A dialog box notifies you that the service account's default password is service and suggests that you change it.
  4. Click OK.
  5. Click the service tab, and then change the default password to a strong password.
  6. Click Save.