Troubleshoot communication issues with a sign - Security Center Digital Signage Management 2.3

Security Center Digital Signage Management Plugin Guide 2.3
Applies to
Security Center Digital Signage Management 2.3
Last updated
2023-05-26
Content type
Guides > Plugin and extension guides
Language
English
Product
Security Center Digital Signage Management
Version
2.3

If you are experiencing communication issues with a variable message sign, check the Server Admin logger for errors.

  1. From the Genetec™ Server Admin, select the server running the Digital Signage Management plugin.
  2. Next to the server name, click the Actions list, and select Console.
  3. Click Loggers, and in the Active loggers list, add the following string: Genetec.ITS.DMS.Server.CommsLogger.
  4. In Config Tool, right-click the DSM entity and select Put in passive mode.
  5. Check the Server Admin logger for errors.