A select list of preconfigured Genetec Mission Control™ incident types are available as a separate package.
Compatibility information
For incident types compatibility, see the JSON packages available in the Downloads section of this article.For example, Preconfigured incidents_MC2.13.4_SC5.9.4.json is compatible with Mission Control 2.13.4.0 and Security Center 5.9.4.0.
Incidents configured to be triggered by the system
| Incident type | Purpose | ||
|---|---|---|---|
| Abnormal Events - Access Control | Use this incident type to manage events generated by abnormalities in access
control hardware or accessories with minimal operator intervention. Notification
email to Administrators includes the following information:
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| Abnormal Events - Disk | Use this incident type to manage events generated due to disk
error. Notification email to Administrators includes the following
information:
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| Abnormal Events - Security Center | Use this incident type to alert operators to Security Center events such as
Application lost, Database lost, and so on, that can cause a system
outage. Notification email to Administrators includes the following
information:
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| Abnormal Events - Unit lost | Use this incident type to automatically alert operators when there are
connectivity issues taking any unit such as access control or video units
offline. Notification email to Administrators includes the following
information:
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| Abnormal Events - Video/Camera | Use this incident type to automatically alert operators when there are abnormal
events related to video units such as camera not recording, lost transmission and so
on. Notification email to Administrators includes the following information:
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| Door Forced Open (Multiple Instances) | Use this incident type to unauthorized intrusion. In addition to the
following information, details in the notification email to Administrators depends
on the cause of the door event:
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| Multiple Access Denied bad access | Use this incident type to investigate when there are multiple Access
denied events in succession. In addition to the following information,
details in the notification email to Administrators depends on the cause of the
door event:
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Incidents configured to be triggered manually
| Incident name | Purpose | ||
|---|---|---|---|
| Call Received | Use this incident type to provide operators with a standard operating procedure to log details on call requests for assistance. | ||
| Camera maintenance | Use this incident type to provide operators with a standard operating procedure
to resolve camera unit errors. Notification email to Administrators includes the
following information:
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| Daily Screen Covid-19 (1st triage) | Use this incident type to begin the Covid-19 screening process on employees and
visitors to your facilities. NOTE: This incident is configured to be triggered automatically. You can also
trigger the incident manually as needed.
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| Daily Screen - Screening Cleared | This incident is triggered by the system in Daily Screen Covid-19 (1st
triage) when the operator clears a person for entry after they pass the first
phase of screening. You can use this incident as a criteria for incident reports and dashboards to get a visual report of Covid-19 screening results. NOTE: You can also trigger the incident manually as needed.
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| Daily Screen Covid-19 (2nd triage) | This incident is triggered by the system in Daily Screen Covid-19 (1st
triage) when the operator recommends a more in-depth screening for a person in
the incident procedure. Notification email to Administrators includes the
following information:
NOTE: You can also trigger the incident manually as needed.
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| Daily Screen - Sent Back Home | This incident is triggered by the system in Daily Screen Covid-19 (2nd
triage) when the operator denies entry for a person after the second phase of
screening. You can use this incident as a criteria for incident reports and dashboards to get a visual report of Covid-19 screening results. NOTE: You can also trigger the incident manually as needed.
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| Deployment - Access Control - Door | Use this incident type to guide the operator through an access control door
unit installation. Notification email to Administrators includes the following information:
NOTE: You can configure the incident to be triggered automatically by the system
using a macro.
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| Deployment - Camera | Use this incident type to guide the operator through a video unit
installation. Notification email to Administrators includes the following information:
NOTE: You can configure the incident to be triggered automatically by the system
using a macro.
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| Tech support: Troubleshooting | This incident type is configured with troubleshooting tips to help operators
solve frequently encountered technical issues:
NOTE: These set of troubleshooting help incident types are available as of the
Preconfigured incidents_MC3.0.2_SC5.10.0.json incident types
JSON package.
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IMPORTANT: For incidents where recipients are set to receive notifications, you
must ensure that recipient email addresses are configured.