Use the Door Forced Open (Multiple Instances) incident type to manage unauthorized intrusion events.
Door Forced Open (Multiple Instances) incident type: functionality
This incident type is configured to be triggered automatically on events such as Door forced open, Door open too long, and so on.
- If event cause is an unauthorized person, the system automatically emails the Administrators alerting them to the need for patrol.
- If the event cause is a malfunction, the incident procedure guides the operators to request for maintenance and the system workflow adds snapshots of incident location at trigger time for additional detail.
The system is also configured to send a notification email to the Administrators when operators do not respond to the active incident.
For more information on the how the operator can monitor and manage the incident, see the Genetec Mission Controlâ„¢ User Guide .
Door Forced Open (Multiple Instances) incident type configuration
The incident type is preconfigured with the following:
Door Forced Open (Multiple Instances) incident type: triggers
- Any Door forced open
- Any Door open too long
- Any door unsecured
Based on your setup, you can add, remove or modify triggers as required. For more details, see Modifying incident triggers.
Door Forced Open (Multiple Instances) incident type: automation workflow
After the incident is triggered, the system waits for operator response to determine which series of actions to perform:
If the intruder has not gained access to the facility, the system decreases incident priority, exports the incident details to specified location and emails Administrators about the incident.
If the intruder has gained entry to the facility, the system changes incident priority to Critical, emails Administrators alerting them to the breach and advising immediate patrol dispatch.
If the cause is a maintenance issue, the system lowers incident priority, waits for maintenance personnel to resolve the malfunction, exports the incident details to the specified location and emails Administrators about the incident.
If there is no operator response, the system emails the Administrators alerting them to a lack of response from operators.
For more details, see Modifying incident automation workflow activities.
Door Forced Open (Multiple Instances) incident type: user procedure User procedure
The incident is configured with a dynamic procedure, that accepts operator responds and directs system action accordingly.
- Confirming cause of door event.
- Instructions to dispatch maintenance or patrol based on door event cause.
For more details, see Modifying incident user procedures.