Known issues in the Receiver intrusion detection extension 3.1 - Receiver 3.1

Receiver Intrusion Detection Extension Guide 3.1

Applies to
Receiver 3.1
Last updated
2021-09-17
Content type
Guides > Plugin and extension guides
Language
English (United States)
Product line
Ecosystem (add-ons) > Receiver
Version
3.1

The Receiver extension 3.1 includes the following known issues.

Issue Description
2491784 When an event code mapping is modified and given the same event code as a different mapping, the triggered error message references creating an event code instead of modifying one.
2437567 Bosch Receiver: AC fail, Battery fail, and Tampered events will put the unit in a warning state, but will not be checked off in the System status task.
1632896 When panels are added to a receiver that is deactivated, the panels are added to the license count, and so fewer licenses are available for active receiver units. Deactivated receivers should not consume licenses.
1631169 When a deactivated receiver has more panels than available licenses, it is possible to activate the receiver and add more panels. When the receiver is deactivated, it no longer releases licenses. Deactivating a receiver should release all panel licenses.

Workaround: To release the panel licenses, deactivate the receiver, and then in Server Admin, restart the Security Center Directory.

1624197 When an intrusion detection unit is offline because a license is unavailable, it will not come back online automatically when a license is released.

Workaround: Make sure you have a license available. Deactivate the offline unit, and then activate it.

1622958 Some receivers send the same event message when an event first occurs (opens) and when it ends (closes).

Workaround: Look at the description to see if the event was opened or closed.

1617632 When adding multiple alarm receivers, each receiver must be assigned a unique port number, even if the receivers have different IP addresses.
1601488 If a user has a panel or area selected in the Unit mappings page of an intrusion detection unit, and a new area or input for that unit is created automatically by the system, the page is not updated to show the new entity.

Workaround: Refresh the Unit mappings page to see new entities.