Enrolling Synergis IX controllers on Synergis Cloud Link units - Australia and New Zealand only

Synergis™ IX Quick Start Guide

Synergis IX
Content type
Guides > Deployment guides
Last updated

To connect the Synergis™ IX controllers to a Synergis™ Cloud Link unit, you must enroll them in the Synergis™ Appliance Portal.

What you should know

A Synergis IX controller can also be enrolled on a Synergis Cloud Link unit that was already added to an Access Manager role.


  1. Log on to the Synergis Cloud Link unit.
  2. Click on Configuration > Hardware.
    Synergis Appliance Portal, Hardware configuration page showing two Synergis IX units.
    NOTE: Cloning is not supported for the Synergis IX controllers. Downstream modules connected to the Synergis IX controllers cannot be configured from the Synergis Appliance Portal. They must be configured from the Synergis™ IX Portal.
  3. At the top of the Hardware column, click .
  4. In the Add hardware dialog box, set Hardware type to Synergis IX and enter the rest of the module properties.
    Leave the HTTPS public key field blank. This field is automatically filled after Synergis Cloud Link connects to the Synergis IX controller, which takes about 1 minute.
    Synergis Appliance Portal, Add hardware dialog box for Synergis IX.
    Best Practice: Ensure that the Unit name matches the name given to the controller in the Synergis IX Portal. The unit name must not contain any special characters.
    NOTE: In terms of Synergis™ Softwire integration, there is no difference between SY-SIX-CTRL-DIN and SY-SIX-CTRL-DIN-IP controllers. To enroll an SY-SIX-CTRL-DIN-IP controller, select SY-SIX-CTRL-DIN as the Model type.
  5. Click Save.
    The hardware type, channel, and interface module you added are displayed in the hardware tree.
    NOTE: If your Synergis Cloud Link unit runs Synergis Softwire 11.3.3 or later, you can click the IP address of the controller to open the Synergis IX Portal in a new tab. However, if the Synergis IX certificate is self-signed, then the Synergis IX Portal is not accessible from the Synergis Appliance Portal opened in Config Tool.