Servers and workstations are enrolled automatically in Genetec™ Update Service (GUS) after an update. When adding new machines, servers are automatically verified and enrolled, and workstations are in a pending state in the Machines tab. If your machine is not there, you can troubleshoot the issue.
Cause
This issue can occur because the machine and the Main GUS do not have a compatible SSL or TLS channel to communicate over, or the list has not been refreshed recently.Solution
To resolve the issue, do the following:
- Ensure that TLS 1.2 client and server are enabled on both the machine and the Main GUS.
NOTE: TLS 1.1 is supported, but not recommended.
If the problem persists, try the following:
- Refresh the list.
- In Windows Firewall, ensure that you open outbound port 4595 on the machine that you want to enroll, and inbound port 4595 on the Main GUS.
- If you recently updated your Main GUS, ensure that all other machines are up to date.
- Ensure that the Main GUS address is set on the machine you want to enroll:
- Open GUS on the machine and verify the Main GUS address.
- If it’s a workstation, log on to the Directory with Config Tool or Security Desk.
NOTE: A machine tries to enroll with the Main GUS when the process starts, and then
every 3 - 5 hours.
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