If you are running Genetec™ Update Service (GUS) and your machines are offline, you can troubleshoot the issue.
Cause
If your machines are offline, communication with the Main GUS might be affected.
Solution
To resolve the issue, do the following:
Server or Workstation
- In Windows Firewall, make sure you open outbound port 4595.
- Restart the machine.
- If the machine is still offline, open GUS on the machine and see if it is enrolled to
the Main GUS. The following window displays the correct set up.
Main GUS
- In Windows Firewall, make sure you open inbound port 4595.
- Restart the Main GUS.
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