The Security Center license was not refreshed and may no longer reflect up-to-date information on the system, such as license renewals.
Cause
- License refresh is limited to subscription services only.
- License refresh is limited to once per day or there might be a configuration error.
Solution
To resolve the issue, do the following:
- Version 2.2.48.1 or later: Click Check for updates to refresh
the license and refer to the Diagnostics.NOTE: There is a limit of 1 license refresh every 15 minutes if refresh is necessary.
- Version 2.2.33.1 or earlier: License will only refresh with background
check.NOTE: Verify if the license was refreshed recently. If not, check if the REST password and Port are properly configured in the Setting page.
To see the last successful refresh date on the machine, do the following:
- On the machine, go to C:\ProgramData\Genetec Update Service and open the GenetecUpdaterServiceParameters.xml file.
- Find the following tag
<LatestSuccessfulLicenseRefresh>DATETIME</LatestSuccessfulLicenseRefresh>(time is in UTC format).
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