Upgrading the secondary server using Genetec™ Update Service requires some manual steps.
Tip: To get all log files and configurations files necessary
to investigate any Genetec Update Service issues in a zip file, click the Get
troubleshooting data in the Settings tab
Advanced settings section. For more information, see Configuring Advanced settings
Cause
GUS helps you do an upgrade of the secondary server, but some manual steps are required.
Solution
To update, do the following:
- Stop Genetec™ Server on your Secondary Server.
- Upgrade your Directory (manually or using GUS).
- Upgrade your license and make sure that your system is up.
- Start Genetec Server on your Secondary Server.
- Upgrade your Secondary Server (manually or using GUS).
- Upgrade your license. Modify the license for all servers in Config Tool.
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