Configuring standard operating procedures for Genetec Mission Control™ - Genetec Mission Control™ 3.0.6.0

Genetec Mission Control™ Administrator Guide 3.0.6.0
Applies to
Genetec Mission Control™ 3.0.6.0
Last updated
2022-10-26
Content type
Guides > Administrator guides
Language
English
Product
Genetec Mission Control™
Version
3.0

To ensure that a specific type of incident is always dealt with in the same way regardless of who responds to the incident, you can configure a standard operating procedure (SOP) for each type of incident.

What you should know

A standard operating procedure (SOP) or user procedure is a series of steps that the operator must follow before changing an incident state to Resolved. Each step can range from a simple task, such as Call 911, to a complex task that requires support documents to accomplish. All actions taken by the operator are logged by the system in the incident history for audit purposes.

Procedure

To configure the SOP for an incident:

On the incident User procedure page, do one of the following.

Results

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.