To ensure that a specific type of incident is always dealt with in the same way regardless of who responds to the incident, you can configure a standard operating procedure (SOP) for each type of incident.
What you should know
Procedure
To configure the SOP for an incident:
On the incident User procedure page, do one of the following.
Results
NOTE: Although we do our best to keep our videos current, the
information presented in this video might become outdated with each new release. If you
find anything wrong with this video, feel free to contact
us.