Creating Genetec Mission Control™ incident categories - Genetec Mission Control™

Genetec Mission Control™ Administrator Guide

Genetec Mission Control™
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You can group incident types with similar characteristics by creating Genetec Mission Control™ incident categories.

What you should know

Incident categories can be nested to create a hierarchy of incident types.


  1. In the Incident configuration task, select the Incident configuration view.
  2. Do one of the following:
    • Click an existing incident category to create a sub-category under it.
    • Click an existing incident type to create a top-level category.
  3. Do one of the following:
    • Click the small arrow beside the Incident () button, and then click Incident category ().
    • Right-click anywhere in the incident hierarchy and select Incident category ().
    A new incident category named New category is added. By default, the Operational status is set to Not in Service.
  4. Enter the name of the category.
  5. In the Description field, enter the description of the category.
  6. Under Icon, select an existing icon or click Add to add a new one.
    Genetec Mission Control™ entities share the same set of custom icons. You can use any PNG or JPG file as an icon. A PNG file with transparent background works best.
  7. Click Apply.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.