You can configure incidents in Genetec Mission Control™ to let the system automate some tasks, freeing up the operator's time to monitor the floor. One use case is to automatically assign recipients for incidents based on incident location.
Incident configuration considerations
You can configure your incidents so that the system automatically designates recipients based on selected conditions.
In this example, there are two fire escape doors on different floors of an office building. Each floor has a different security detail. An unauthorized entry or exit through those doors needs to be investigated by the appropriate security team.
- Incident recipients
- Incident triggers
Incident recipient configuration
- From the Config Tool home page, open the Incident configuration task, and select the incident you want to configure.
- Click the Recipients tab.
- Click Specific and then Advanced to
configure recipients for the incident.
This enables incident forwarding to another user or user group when the selected recipients are not logged on. In this example scenario, it is the Supervisors.
- Add Security 1 as recipient when the incident is triggered in Fire escape door [Building B Floor 1] and Security 2 as recipient when incident is triggered in Fire escape door [Building B Floor 2].
Incident trigger configuration
- From the Config Tool home page, open the Incident configuration task, and select the incident you want to configure.
- Click the Triggers tab.
- Click Add event and select Door opened.
- Add sources for sources Door opened as Fire escape door [Building B Floor 1] and Fire escape door [Building B Floor 2].
- Click Apply to save the trigger selection.
The operator's screen
In this example, when Fire escape door on floor 1 gets opened, the system automatically triggers the incident. It sends an alert to Security 1 and Operator 1 or Operator 2 based on their work schedule as follows:
Here is the latest activity report as seen in Security Desk. It shows the progress of the incident from the instance it is triggered: