Supported Synergis™ appliance features for Mercury controller integration with Synergis™ Softwire 11.2 - Synergis™ Softwire 11.2

Synergis™ Softwire Integration Guide 11.2

Applies to
Synergis™ Softwire 11.2
Last updated
Content type
Guides > Integration guides
Synergis™ Softwire

Not all Synergis™ appliance features are supported with the integration of Mercury controllers.

The Mercury controller integration supports the following Synergis™ Appliance Portal and Synergis™ Softwire features. For a description of these features, see Interface tour of the Synergis™ Appliance Portal.
Synergis™ Appliance Portal and firmware features Supported
Hardware configuration (pre-staging capability)  
Manual enrollment (Add hardware dialog box) No1
Automatic enrollment (Scan button) No
Property configuration No
Configuration cloning (Clone button) No
I/O diagnostics (live monitoring of inputs, relays, and readers) No
Interface module firmware display No
Interface module firmware upgrade (apply recommended firmware) Manual
Double-badge activation Online2
Access control behavior (Synergis™ unit-wide settings)3  
Lock relay (After door opens or When door closes) No
Interlock setting (Single door unlock or Single door open) Not applicable
Do not generate Door open too long events when door is unrestricted Yes
Reader setting (Card or PIN or Card only) Yes4
Maximum PIN length in digits5 156, 7

1 Mercury controllers are enrolled from Config Tool.

2 Two swipes within 5 seconds by the same card unlocks the door until the same action locks it again.

3 The door behavior settings are overwritten by the individual door settings configured in Security Center.

4 A cardholder must have a card and one PIN credential in order for a PIN to work. A cardholder cannot have more than one PIN credential. Also, when set to Card or PIN, if a cardholder only has a PIN credential, that credential will not be synchronized to the controller and will not work. As a workaround, create and assign the cardholder a dummy card credential.

5 Mercury only supports the 4-bit key burst mode (HID mode-00).

6 By default, maximum PIN length is set to six digits. For PINs under 6 digits, you must enter a '#' after the PIN.

7 By default, PINs that start with zero are not supported. For more information, see Configuring PINs with leading zeros for Mercury integrations