Not all Synergis™ appliance features are supported with the integration of Mercury controllers.
|Synergis™ Appliance Portal and firmware features||Supported|
|Hardware configuration (pre-staging capability)|
|Manual enrollment (Add hardware dialog box)||No1|
|Automatic enrollment (Scan button)||No|
|Configuration cloning (Clone button)||No|
|I/O diagnostics (live monitoring of inputs, relays, and readers)||No|
|Interface module firmware display||No|
|Interface module firmware upgrade (apply recommended firmware)||Manual|
|Access control behavior (Synergis™ unit-wide settings)3|
|Lock relay (After door opens or When door closes)||No|
|Interlock setting (Single door unlock or Single door open)||Not applicable|
|Do not generate Door open too long events when door is unrestricted||Yes|
|Reader setting (Card or PIN or Card only)||Yes4|
|Maximum PIN length in digits5||156, 7|
1 Mercury controllers are enrolled from Config Tool.
2 Two swipes within 5 seconds by the same card unlocks the door until the same action locks it again.
3 The door behavior settings are overwritten by the individual door settings configured in Security Center.
4 A cardholder must have a card and one PIN credential in order for a PIN to work. A cardholder cannot have more than one PIN credential. Also, when set to Card or PIN, if a cardholder only has a PIN credential, that credential will not be synchronized to the controller and will not work. As a workaround, create and assign the cardholder a dummy card credential.
5 Mercury only supports the 4-bit key burst mode (HID mode-00).
6 By default, maximum PIN length is set to six digits. For PINs under 6 digits, you must enter a '#' after the PIN.
7 By default, PINs that start with zero are not supported. For more information, see Configuring PINs with leading zeros for Mercury integrations