The Synergis Cloud Link unit can keep detailed logs for
troubleshooting and support. However, these logs are turned off by default. Turn them on if
you want to view troubleshooting reports or to download the support logs.
What you should know
- Enable logging only if instructed by Technical Support.
- Critical errors are always written to logs, regardless of the configured
logging level.
- You can download the logs from the Download support logs page
of the portal.
Procedure
-
Log on to the Synergis Cloud Link unit.
-
Click .
-
In the Softwire logging section, select a Logging
level.
-
In the Reset logging level to Critical after (days) field,
enter the number of days for which you want to gather logs of the selected logging
levels.
If you select
Warn as the logging level, and enter
7 in the
Reset logging level to Critical after
(days) field,
Critical,
Error, and
Warn logs are
gathered for seven days. After seven days, only Critical logs are gathered.
-
Click Save.